Konkurs je istekao.

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Revenue Assurance Representative

Opis:

Predstavnik u timu za osiguranje prihoda osigurava kvalitet akvizicije kroz procenu kreditne sposobnosti pravnih i fizičkih lica prilikom ulaska u mrežu.  U daljem životnom ciklusu korisnika prati i sprečava natprosečnu potrošnju, sprovodi kampanje naplate u cilju smanjenja dugovanja i primenjuje kontrolne mehanizme koji za cilj imaju osiguranje kvaliteta i zdrave prihode. Po potrebi realizuje određene postprodajne aktivnosti.

Ključne odgovornosti:

  • Pozivanje korisnika u vezi sa nastankom dugovanja i načinima regulisanja obaveza
  • Rad i interakcija sa kolegama i korisnicima u cilju prevencije ili smanjenja nenaplativih potraživanja
  • Procena kreditne sposobnosti fizičkih i pravnih lica kroz definisan proces
  • Primene kontrolnih mehanizama u cilju prevencije potencijalnih zloupotreba kako od strane zaposlenih tako i sa strane korisnika
  • Odobravanje i kontrola izmirenja prispelih mesečnih potraživanja
  • Obrada korisničkih zahteva u skladu sa definisanim rokovima
  • Aktivan doprinos unapređenju procesa i procedura rada tima

Obrazovanje, stručne kvalifikacije i radno iskustvo:

  • Minimum srednja ili viša škola
  • Poželjno radno iskustvo u polju naplate potraživanja i/ili briga o korisnicima
  • Iskustvo u radu sa Microsoft office programima (naročito Excel)
  • Dobre govorne i pregovaračke veštine
  • Dobro razumevanje opštih pravila poslovanja
  • Analitičko razmišljanje i fokus na detalje
  • Poznavanje engleskog jezika – minimum srednji nivo

 Telenor, digi, dtac, Grameenphone and Canal Digital are all part of Telenor Group. Together, we connect around 200 million people worldwide through digital experiences. Our 33,000 employees across the world provide people with the ability to connect with what they care about, at all times and in all places.

 Revenue Assurance Representative

Job Description

Revenue Assurance Representative ensures the quality of acquisition by assessing legal entities and individuals credit rating when they enter the network. During the subsequent customer lifecycle, the Representative monitors and prevents above-average consumption, carries out billing campaigns to reduce outstanding debts and applies control mechanisms with a view to ensuring high-quality and healthy income. If necessary, the Representative implements specific post-sales activities.

Responsibilities:

  • Contacts customers regarding their outstanding debt and ways of settling such debt
  • Works and interacts with colleagues and customers to prevent or reduce uncollectible debt
  • Assesses the credit rating of legal entities and individuals through a defined process
  • Applies control mechanisms aiming at prevention of potential abuse by both employees and customers
  • Approves and controls the settling of all monthly receivables due
  • Processes customer requests in accordance with the defined deadlines
  • Actively contributes to the improvement of the team’s work processes and  procedures

Requirements:

  • Minimum high school or college education
  • Work experience in the field of debt collection and/or customer care is preferred
  • Experience with Microsoft Office applications (especially Excel)
  • Good communication and negotiation skills
  • Good understanding of general business rules
  • Analytical thinker and detail-oriented
  • English language – intermediate level as minimum requirement

Please apply by 13.06.2018.

Konkurs je istekao.

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