Sales Support Specialist in Serbia

Sales Support Specialist in Serbia (m/f)

Döhler GmbH - Doehler DOO Beograd
Application deadline: 06. 06. 2025.
Location: Belgrade

Job description:

Create your future with us: 

Sales Support Specialist in Serbia (m/f). 

You will be a competent contact for selected subsidiaries and customers in the Western Balkans. You will provide full support to the customers assigned to you independently and be responsible for the complex processes. 

Your responsibilities: 

• Care and support of our customers in Serbia, Macedonia, Montenegro, Kosovo, and Albania. 
• Preparing quotations, contracts and price agreements quickly in collaboration with pricing and on the basis of agreed minimum order quantities, bulk prices, extra packaging charges, payment and delivery conditions 
• Handle customers orders, returns and refunds 
• Following up on customer complaints in collaboration with Notification Management and in consultation with the colleagues responsible in Sales and Quality; conducting appropriate communication with the respective customers and implementing suitable measures (e.g. credit notes) in consultation with the line manager and Sales 
• Regularly monitoring visit reports, opportunities, contracts, prices, order quantities, batch sizes, delivery packaging, payment and delivery conditions, payment receipts and complaints and preparing corresponding customer-specific evaluations
• Involvement in the implementation of specific customer projects in close cooperation with sales colleagues in the region, organization and execution of customer samples 
• Close cooperation with our Headquarter and subsidiaries worldwide
• Reference: _f5Rb86UrFyZgq6it0gq991B55JYwZ4wOs0JSCsObHo.

Job type: Permanent employment

Required education, knowledge and skills

What do we look for in our ideal candidate? 

• Economics, Business administration or related field 
• Excellent knowledge of English language, spoken and written, German is an advantage 
• Result and detail oriented with a focus on accuracy and quality 
• Excellent communications skills with ability to maintain a positive and service- oriented attitude, even in challenging situations 
• Customer service experience is an advantage 
• Team player with good self motivation and positive attitude

Education

• Higher education, University degree

Digital skills

• Word, Excel, Power Point, Outlook

Language

• English (C1), German (Preferred)

The employer offers you

What do we offer: 

• Opportunity to learn and cooperate with colleagues across several regions 
• Permanent contract with a trial period 
• Annual medical check-up in a private clinic 

Please send your application, possible with picture via application link and provide us with your earliest possible entry date and your salary expectation. Please take into consideration, that we cannot accept any other channel or send back hard copy applications.