Eponuda exists since 2010 and we are a platform for comparing products and prices. We are looking for a new team member in the position of Sales and Customer Support Specialist
Required qualifications:
· University or college degree
· Work experience in Customer care and sales support activities minimum 2 years
· Familiarity with CRM systems and practices
· Fluent in English language
· MS-Office knowledge
· Experience in working with digital customer service tools is a plus
· Ready to work in a dynamic environment
· Customer service orientation
· Effective problem-solving and decision-making skills
· Ability to follow defined processes and procedures
· Enthusiastic and self-motivated and able to work with minimal supervision
Responsibilities:
· Client support - collecting and solving everyday client needs on product, feed and price level
· Continuous correspondence with clients and setting up client presentation content and
· Support in client onboarding
· Serving client and internal advertising ads in GAM, preparing reports for clients after campaigns
· Searching for new client’s pipeline and setting up client list
· Onboarding SMB clients
· Salesforce logging of all client activities
· Developing sales content and refreshing sales support materials
· Creating sales and product content on site
· Helping with SEO content and offsite backlinking
· KPIs - number of solved issues, number of clients, number of posts, content engagement, content creation, number of client onboarding, time of onboarding...
· Regular weekly, monthly reporting
Candidate’s profile:
· Customer orientation and communication skills
· Ability to multi-task, prioritize, and manage time effectively
· Accurate and precise
· Excellent team player
EPONUDA DOO
EPONUDA je osnovana 2010 godine kao platforma za upoređivanje proizvoda i cena. Naša misija je da svojim klijentima pružimo najkvalitetniju uslugu i da svaki korisnik u svakom trenutku na sajtu ePonuda.com može da pronađe pravi proizvod po najboljoj ceni. Danas je ePonuda.com najveći i najposećeniji portal za upoređivanje ponuda i cena u Srbiji, sa prikazom ponude preko 200 prodavaca, preko 700.000 različitih proizvoda i preko 1.200.000 jedinstvenih posetilaca. Kompanija konstantno raste i…
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