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U Shop Tax free d.o.o. Srbija

We are looking for:

Sales and Logistics Account Manager

1 position

Job Summary:

  • You will be responsible for developing long-term relationships with customers and overseeing sales
  • As a Sales and Logistics Account Manager, you should work to satisfy customers’ needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience
  • You should have excellent communication and negotiation skills and be customer service oriented. Ultimately, you should be able to grow our business by building successful, long-term client relationships
  • You should develop and execute training plans, training materials, and classes, schedule classes into facilities, and provide software instruction to the organization’s employees
  • S/He also review results and trainee feedback to improve materials and classes, as well as identify and develop additional software training opportunities

Specific Responsibilities:

The incumbent will carry out the following functional areas:

  • Support the Sales Team in the sales process of marketing products in the current merchant base
  • Present, promote and sell UShop Tax Free services using strong sales techniques to existing and prospective customers
  • Perform cost-benefit and needs analysis of existing/potential customers to meet their business needs
  • Establish, develop and maintain positive business and customer relationships
  • Initiate new customer relationships through networking events and cold calling
  • Maintain customer satisfaction to ensure repeat business
  • Market analysis and strategic planning
  • Keep abreast of best practices and promotional trends
  • Accurately record and maintain customer information within the Customer Relationship Management tool
  • Produce quotations in line with customer requirements and project scope
  • Assist with the recruitment, training and mentoring process required to expand the sales department in line with company goals
  • Train the stores’ manager and sales team on the software and devices and make sure of their full understanding of modules & solutions
  • Collect travelers forms from different airports allocated in the country
  • Follow up with service requirements with individual stores (vat forms, pre-paid envelops…etc.)
  • Offer necessary product knowledge and technical expertise
  • Assist with/handle escalated customer support issues
  • Simplifies and strengthens customer experiences and builds customers' trust by listening to feedback, understanding reasons for dissatisfaction, and identifying opportunities to improve

Key Working Relationships:

Task Competencies:

  • Integrity
  • Commercial Acumen— Job requires studying the potential market and it`s key influencers, creating opportunities for generating sales leads and enhancing sales
  • Self-management – Work independently
  • Initiative — Job requires a willingness to take on responsibilities and challenges
  • Calm Composure - Job requires accepting criticism and dealing calmly and effectively with high stress situations
  • Self-motivation and Persistence —Persistence when faced with obstacles

Position Requirements:

Professional Qualifications:

  • Min 3 years proven experience as a Sales Representative
  • Min. 1 years’ experience in management/ Supervisory role
  • Highly motivated and target driven with a proven track record in sales
  • Strong drafting skills in English Language
  • Ability to make oral presentations and write clear reports and guidance in English Language
  • Skilled in MS Office Suite, including Word, Excel, Outlook, PowerPoint, and Internet
  • Seek and apply knowledge, information and best practices


  • University graduate or comparable technical degree
  • Familiarity with Business Relations Management (BRM) and Customers Relations Management (CRM) practices along with ability to build productive business professional relationships
  • Work experience in a directly related field will be considered in lieu of graduate degree

Personal Competencies:

  • Capacity to initiate, sustain and deepen relationships with key clients
  • Good interpersonal skills and ability to work smoothly in a multi-cultural environment while building good teamwork spirit.
  • Ability to communicate sensitively and effectively across different constituencies
  • High tolerance rate for working under pressure and dealing with diversified cultures and tense situations
  • Strong ability to analyze data, identifies gaps, and makes recommendations
  • Position requires flexibility and the capacity to deal with ambiguity and change
  • Communicative and dynamic/skilled in obtaining information from staff and/or external clients and potential ones as necessary to accomplish duties
  • Demonstrated strength in clients relationships; diplomatic and able to manage conflicts and to move groups toward consensus
  • Demonstrated ability to transfer knowledge and skills formally and informally to diverse audiences;             
  • Patience and dedication to strengthening clients’ organizations and working with clients in a spirit of authentic partnership;

Physical Requirements/Environment:

  • Five working days from Monday to Friday
  • Frequent visits to customers locations as much as requested

 Deadline for applications: 02.11.2019.

Konkurs je istekao.

Napomena: Poslovi.infostud.com ne vrši posredovanje u zapošljavanju u Srbiji, niti u inostranstvu. Postupak selekcije i odabira kandidata je u nadležnosti poslodavca, a odredbe ugovora o radu predstavljaju direktan dogovor između poslodavca i zaposlenog. Svi pojmovi u oglasima, koji su upotrebljeni u muškom rodu, odnose se bez diskriminacije i na osobe ženskog pola i obrnuto, osim ukoliko specifičnim zahtevima posla nije drugačije propisano.

Upoznaj poslodavca U Shop Tax free

  • SRBIJA, Beograd, Vojvode Stepe 174
  • PIB: 111423332
  • Matični broj: 21480029

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Feel free to call us +38124.41.55.615 or contact us by email poslovi@infostud.com.