Modern Careers
Powered by Star Cooperation
Wir suchen Persönlichkeiten. Mit dem richtigen Gespür für Ideen und Freude daran, sie umzusetzen - dafür bieten wir die Freiräume und das Werkzeug.Gemeinsam mit Ihnen denken wir in neue Richtungen und schaffen Innovationen
location
Balkan States (Slovania, Croatia, Bosnia & Herzegovina, Serbia, Montenegro, Macedonia and territory of Kosovo)
career level
professionally experienced
start of work
immediately
The STAR COOPERATION Group accompanies its customers in numerous projects in sales, automotive electronics as well as after sales and offers consulting as well as implementation services in technology, logistics and digital business. In doing so, the STAR Experts in After Sales focus on topics like digitization & customer relationships, organizational professionalization, spare part management, strategy and business model development, next level services & marketing, high-performing services & point of sale as well as integrated service development. With numerous national and international locations, STAR opens up global career opportunities.
The job is located in the balkan states (Slovenia, Croatia, Bosnia & Herzegovina, Serbia, Montenegro, Macedonia and territory of Kosovo).
Senior Consultant Automotive Retail Balkan States/South-East Europe
Your business:
Your goal is to improve dealer performance using a standardized coaching approach in order to support the dealer sustainably
The approach is based on the specified analysis of the dealers individual key performance indicators (KPI)
The different KPI’s determine the contents and scope of the different individual consulting projects and define the consultants stay in the respective dealerships
Defined coaching contents, topic-specific tools and checklists can assist throughout each coaching project and ensure consistent high quality in the consulting process
The coaching content can be divided into these main topics:
- Implementing sales processes
- Leadgeneration- /management
- Analysis of sales potential
- Customer Care
- Management/Organization
- Qualification of sales potential
Your profile:
Successful completion of a university degree in the field of economics, industrial engineering or a comparable education
At least 3-5 years experience in automotive sales, ideally in consulting/coaching of automotive dealerships
Solid knowledge of sales and marketing activities on a dealership level
Good knowledge of customer satisfaction management and its determining factors as well as in change management
Very good analytical skills, indicators oriented thinking and excellent communication and presentation skills
Structured approach, customer focus and the ability to interpret the KPI’s to derive measures
Fluency in English or a balkan language