We are looking for:
Senior Customer Support Engineer
Sysdig is currently seeking a Senior Support Engineer to join our team.
In our four years of existence, Sysdig has become the leading monitoring and visibility company in the red-hot container space, and one of the first companies to successfully monetize the container market. Sysdig has brought to market both the open source troubleshooting tool, sysdig (100K’s of users), and our popular commercial SaaS offering, Sysdig Monitor, the first and only container-native monitoring solution.
As a member of the customer support team and reporting to the Sr. Director of Customer Support, you will be responsible for teaming with your support counterparts and be a key point of customer contact from a technical support perspective, working to ensure our customers are successful with their deployments and receive exemplary customer service.
Primary Responsibilities:
- Act as an integral member of the support team, taking responsibility for solving incidents from a technical perspective. Play a key role in formulation of FAQ’s and execution process and procedures.
- Conduct technical trouble shooting sessions with customers.
- Help deliver customer installs.
- Help with development of internal and customer facing documentation.
- Help triage and document bugs and enhancements requests as seen in the field.
Desired Skills & Experience:
- A minimum of three to five years of experience as technical support level 1 – level 2 resource for an enterprise in a similar or related technology.
- Knowledge of cloud / container computing and technologies like AWS, Docker, Kubernetes and other tools like Cassandra, Elastic Search etc.
- Excellent writing and interpersonal communication/relationship skills.
- Self-motivated with strong self-development ability.
- Ability to thrive under pressure, self-manage and prioritize activities.
Technical:
- Understanding of PaaS concepts.
- Understanding Application Monitoring.
- Previous experience working with cloud providers and virtualization.
- Experience with any of the Scripting languages (Shell, Bash, Perl, Python etc).
Nice to Have:
- Experience in using or integrating with Systems Management Technology.
- Hands-on experience with PaaS tools or other cloud management and application orchestration software.
Deadline for applications: 02.03.2018.
Sysdig D.O.O.
Sysdig (Twitter: @sysdig), the container-native visibility company, is creating a new generation of performance management solutions to deliver monitoring, alerting, and troubleshooting in a microservices-friendly architecture. The company’s open source sysdig technology has attracted a community of hundreds of thousands of developers, administrators and other IT professionals looking for deep visibility into systems and containers. Our popular commercial SaaS offering, Sysdig Monitor is the first…
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