Konkurs je istekao.

Mitto AG

Senior Customer Support Executive (Lead)


Who we are

With Headquarters in Zug, Switzerland and offices around the world, Mitto’s agile approach, trusted mobile operator relationships and carrier-grade SMS Messaging platform improve conversions and increase the speed and reliability of global mobile communications for the world’s largest OTTs, Enterprise and Mobile Operators.

Mitto has a singular mission – to provide our customers with the most reliable, robust SMS Messaging service in the industry. That’s why technology is at the heart of everything we do. Our in-house team of developers make up more than a third of our staff and between them have designed a platform that guarantees our customers’ SMS messages get to the right person, at the right time, in the right place – in the most cost effective way possible.

Your skills

  • 6+ years experience working in customer service as customer care representative.
  • Exemplary organizational, evaluation, reporting and follow-up skills.
  • Analytical thinking and problem solving capabilities.
  • Very fluent in written and spoken English.
  • Holds a University degree.
  • Readiness for short to mid-term business trips abroad.

Nice to have

  • Experience as Team Leader or manager for a small service support team.
  • Having worked in the mobile messaging industry will be considered a plus.
  • Understanding and interest in the field of mobile/telecommunications.
  • Knowledge of German.


  • Provide direct interaction with customers and with the internal product team, handle inquires and resolve challenges associated with service delivery.
  • Address customers professionally to ensure the development of the relationship.
  • Support customers and administer account set up and maintenance.
  • Respond in a timely manner to customers inquiries and internal correspondence, also interact with the Routing Team to escalate customers issues associated to service delivery.
  • Support internal Sales and Account Management Team with customer requests related to products.
  • Lead the Customer Support Team and contribute in the internal processes definition and performance evaluation.
  • Discover opportunities to strengthen customer relationship by analyzing service profile and customer requests.
  • Manage the customer support ticketing system and create metrics to control the service level.

We offer

  • Competitive compensation depending on experience and skills.
  • Introductory training.
  • Take part in complex, innovative projects used by highly recognizable brands and clients.
  • Work in an international team of talented, experienced and helpful engineers and analysts.
  • Develop further on modern technologies and innovative projects.
  • Opportunity to grow both professionally and personally in a supporting, stimulating and friendly work environment.

 Deadline for applications: 30.04.2017.

Napomena: Poslovi.infostud.com ne vrši posredovanje u zapošljavanju u Srbiji, niti u inostranstvu. Postupak selekcije i odabira kandidata je u nadležnosti poslodavca, a odredbe ugovora o radu predstavljaju direktan dogovor između poslodavca i zaposlenog. Svi pojmovi u oglasima, koji su upotrebljeni u muškom rodu, odnose se bez diskriminacije i na osobe ženskog pola i obrnuto, osim ukoliko specifičnim zahtevima posla nije drugačije propisano.

Koliko ste zadovoljni dobijenim informacijama:

o kompaniji?

o uslovima za ovu poziciju?

o zadacima za ovu poziciju?

o tome šta poslodavac nudi?


Ocenjivanje oglasa je anonimno

We are sorry to inform you that English version of our website is not currently available.

If you are an employer, all the information about ad prices and conditions of job publishing can be found here.

Feel free to call us +38124.41.55.615 or contact us by email poslovi@infostud.com.