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Senior Support Engineer (Spanish / English language)

Comtrade

Beograd

02.09.2018.

ugovor puno radno vreme

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Senior Support Engineer (Spanish / English language)

Belgrade

HYCU is a part of Comtrade group and we are focused on developing bleding-edge backup and monitoring products for the hyperconverged space.

We believe in the art of subtraction, where less is more. Where powerful technology looks extremely simple and delivers extraordinary results. That’s why we’re so bullish on hyper-converged and why we believe that data management should be as easy as powering up and hitting go.

It’s also why our monitoring and data protection products excel at helping IT take back the data center without breaking a sweat. You’ll eliminate roadblocks, boost application performance and reliability, and deploy our products before your coffee gets cold.

For more information visit: https://www.hycu.com/

We are looking for multiple Senior Support Engineers fluent in Spanish AND/OR English to leverage our Backup product growing user numbers. Our teams are focused on customer satisfaction, 24/7, all over the globe.

Responsibilities:

  • Taking ownership of new cases and escalations via telephone and Web and provide support to HYCU customers
  • Collecting the relevant facts about customer issues
  • Ensuring that each support request owned by you is handled to the highest possible customer satisfaction
  • Prioritization of work to accomplish the most important and urgent requests
  • Proactive approach to customer happiness

Requirements:

  • System Administration experience (Windows or Linux) is required
  • Backup & Storage domain experience is highly regarded
  • Experience with virtualization and monitoring (Hypervisors) is highly regarded
  • Languages: Spanish AND/OR English (required)
  • Customer orientation: a genuine desire to help under challenging circumstances
  • Excellent communication skills
  • Degree in Computer science

Deadline for applications: 02.09.2018.

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