Crossover raspisuje oglas za poziciju Senior Vice President of Software Customer Support. Za obavljanje ovog posla neophodno je dobro poznavanje jezika na kojem je oglas napisan. Ukoliko tekst oglasa ne razumete u potpunosti, savetujemo vam da razmislite da li je ovo pravi posao za vas.

logo_31915

Senior Vice President of Software Customer Support

$400k USD/year
Remote Work

DESCRIPTION

We're running an Online Hiring Event on this Saturday, to hire SVPs of Software Customer Support ($400K/yr).

Online Hiring Events are live forums designed to enable you to understand the role and requirements through an interactive Q&A session followed by a self-directed testing process. The testing takes between 3-5 hours to complete. It’s worth taking the time to finish all the tests because we evaluate every single complete application to find the top talent.

This event will include all testing required to apply for the role. Upon grading the tests, and if you advance, we will set up an interview with the hiring manager.

 

The SVP of Software Customer Support will be expected to react quickly and make critical decisions on a daily basis. Our products are never offline, and there’s a requirement to have an always-on mentality.

The ideal candidate will need to have a hunger for new challenges. While the typical Customer Support organization sets readily achievable targets, we don’t. We want more than reasonable, we set high-quality bars, and we push for constant improvements until we feel we have reached excellence.

In this position, you will be expected to deliver weekly, monthly and quarterly improvements to the quality of software support. You will be measured by quality metrics, customer NPS scores, and productivity of software support resolutions, measured by total cost per ticket.

As a senior manager, you will be responsible for recruiting best in class VPs. You will need to have the ability to identify key skills to build your team. You will need to coach your VPs on what we believe top quality service is, to make sure they develop and nurture their own teams toward a common goal of excellence. We need the SVP of Software Customer Support to raise the level of the team performance in our atypical fast paced environment.

Your daily activities would look as follows:

  • Deep dives into weekly metrics, and escalations
  • Prepare weekly business reviews for the COO
  • Conduct weekly 1:1 meeting with VPs to review metrics, blockers and conduct call, ticket analysis, if necessary
  • Coach VPs and make a critical decision on staffing accuracy
  • Lead weekly meetings to communicate team updates, process changes, and/or improvements
  • Leverage your broad technical customer support experience and maintain energy levels in your teams, and ensure successful delivery of software support to our customers

Candidate Requirements:

  • Master’s degree or equivalent
  • Pristine spoken English
  • +15 years of software support experience
  • Previously a team of at least +150 individual contributors
  • Strong people management experience having already managed +4 team managers
  • Experience dealing with >5M/year USD budget
  • Extensive experience measuring the quality of service delivered through NPS
  • Strong organizational, planning, leadership and presentation skills, all delivered with a confident and professional manner
  • Excellent soft skills, including critical thinking, decision making, conflict resolution, and analytical skills
  • Committed to self-development and the professional growth of others
  • A passion for creating work in a process-driven way and working with team members to continuously improve the process
  • Excellent at reducing overly complicated and unstructured answers into a set of simple and structured decisions

Join our community of remote professionals!

Deadline for applications: 09.12.2018.

Znate li nekog ko bi bio odličan za ovaj posao? Prosledite mu oglas!

Preporučite oglas

Pozdrav ,

je nakon pregleda oglasa na sajtu Poslovi.infostud.com poželeo/la da vam preporuči ovaj oglas jer smatra da bi vam on mogao biti interesantan.

Kako biste videli o kom oglasu je reč, kliknite na: Senior Vice President of Software Customer Support


Prijavite problem sa oglasom

Prijavite problem sa oglasom

Ukoliko postoji problem sa ovim oglasom (netačne, neažurne informacije ili slično), molimo vas da nam ga prijavite ovim putem.

Vaš komentar je vidljiv isključivo zaposlenima sajta Poslovi.infostud.com i poslodavci neće biti u prilici da ga pročitaju.

Ostavljanjem komentara na ovaj konkurs nećete konkurisati za oglas.

Štampa

Podelite na društvenim mrežama:

Napomena: Poslovi.infostud.com ne vrši posredovanje u zapošljavanju u Srbiji, niti u inostranstvu. Postupak selekcije i odabira kandidata je u nadležnosti poslodavca, a odredbe ugovora o radu predstavljaju direktan dogovor između poslodavca i zaposlenog. Svi pojmovi u oglasima, koji su upotrebljeni u muškom rodu, odnose se bez diskriminacije i na osobe ženskog pola i obrnuto, osim ukoliko specifičnim zahtevima posla nije drugačije propisano.


Koliko ste zadovoljni dobijenim informacijama:

o kompaniji?

o uslovima za ovu poziciju?

o zadacima za ovu poziciju?

o tome šta poslodavac nudi?

Ocenite

Ocenjivanje oglasa je anonimno

Upoznaj poslodavca Crossover


Crossover connects talent from around the globe with companies who are looking to hire only the best. We have more than 4000 people from 98 different countries working full time (40 hrs/wk) for our clients and we are growing quickly as we have more customer demand than we can find good people. We are also a mission-driven company. In other words, we believe in providing people with high-paying, long-term jobs/careers. We are not a marketplace in which companies are trying to hire someone at bottom…

Detaljnije... Ostali oglasi ove kompanije

We are sorry to inform you that English version of our website is not currently available.

If you are an employer, all the information about ad prices and conditions of job publishing can be found here.

Feel free to call us +38124.41.55.615 or contact us by email poslovi@infostud.com.