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Service Account Representative (SAR)

Tetra Pak

Beograd

01.03.2018.

ugovor puno radno vreme

Service Account Representative

Market company South Eastern Europe
Belgrade, RS

Why Tetra Pak?

Tetra Pak is the world’s leading food processing and packaging solutions company. Working closely with our customers and suppliers, we provide safe, innovative and environmentally sound products that each day meet the needs of hundreds of millions of people around the world. Our motto, “PROTECTS WHAT’S GOOD”, reflects our vision to make food safe and available, everywhere.

Our team is currently looking for ambitious, self driven and highly motivated person with outstanding communication, problem solving and analytical skills to take the position of:

Service Account Representative (SAR)

The successful candidate for this position will be the main customer contact for operational Technical Service matters, which includes offering quality service with innovative solutions, looking to drive excellence in customer satisfaction.

Besides the SAR will be responsible for facilitating service sales growth ambition through account management, sales opportunity analysis, management of service contracts, service coordination and customer support.

Main responsibilities:

  • Provide input to the preparation of the sales strategy including Technical Service Part of Key Account Plan by using internal and external data sources
  • Analyse and follow up sales opportunities and promote services based on customer information, together with Technical Account Manager
  • Manage customer relationships from an operational perspective through structured communication
  • Analyse and follow-up customer satisfaction results together with Technical Service functions
  • Coordinate and follow-up the service events with customers
  • Support the preparation of service contract execution and confirm resources for delivery of services and service delivery control
  • Coordinate and follow-up Service Contract execution and Service Contract fulfilment
  • Support customer inquiries, respond and channel it into the organisation.

We believe you have:

  • Minimum 3 years of professional experience in Customer Service
  • University degree of Bachelor or equivalent (specialized on technical field is desired)
  • Self-driven, proactive and highly structured individual with client focused mindset
  • Fluent Serbian and English language knowledge is a must
  • Good working knowledge of MS Office, SAP is being an asset
  • Ability to handle multiple tasks and prioritise between them

Interested in joining our team?

If you want to make a difference within international company that offers attractive employment conditions with global opportunities, send your application in English through our website www.tetrapak.com where you can find all our open vacancies.

For your information:

Please note that the applications will be evaluated on a rolling basis. The selection process consists of a pre-screening HR interview, followed by a personal meeting with the Hiring Manager and a second-round structured interview with a business simulation exercise. Initially, we will only notify those who are invited to participate the selection process. When the position is filled, we will notify all applicants by all means.

ABOUT TETRA PAK

Tetra Pak is the world's leading food processing and packaging solutions company. Working closely with our customers and suppliers, we provide safe, innovative and environmentally sound products that each day meet the needs of hundreds of millions of people in more than 170 countries around the world. With more than 23,000 employees based in over 80 countries, we believe in responsible industry leadership and a sustainable approach to business. Our motto, "PROTECTS WHAT'S GOOD™," reflects our vision to make food safe and available, everywhere.

More information about Tetra Pak is available at www.tetrapak.com

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