Service Architect

ICL Services is one of the leading outsourcing companies according to the International Association of Outsourcing Professionals’ annual rating (IAOP) and core partner of Fujitsu. Today, the company works with more than 80 major clients from 30 countries. We are dynamic, determined, and provide a broad scope of services to some of the largest and most diverse companies in the world. For this, we are also well-respected and constantly strive to maintain our standards of professional excellence and ethical conduct.

What we offer:

• A full-time employment contracts
• An opportunity to work on challenging projects with some of the world's largest Companies from UK, Western, Central Europe and Nordic countries
• Compensation package:
• Rewarding system with several types of Bonuses
• Private health insurance
• Day-off for the exam preparation
• Day-off for Saint Patron’s Day (slava) also when it is on non-working day
• Possibility to have up to 26 vacation days
• Every newborn child receives a gift (300euros) from the Company
• Possibility of international business trips
• Opportunities for advancement within the Company:
• 20% of employees got salary raise or carrier growth
• Opportunity to participate in various corporate programs 
• Interesting, creative, motivating, challenging and dynamic team-buildings 
• A highly professional and very friendly team you will enjoy being a part of
• Opportunity to be a part of socially responsible business (various activities to support our employees and community generally)
• Human corporate culture:
• 90% like the atmosphere in the company
• 94% trust the professionalism of colleagues and ask them for help in difficult situations
• Comfortable office
• Overtime working hours are recorded and compensated
• Reference: jWBJpm0NWVT8XHq31KUGwRoyT6uqY3vuCTmVUFwNvHU.

Are you a Service Architect who can demonstrate knowledge and experience (typically 5 years or more, service architecture / management experience), in the following areas:

• Responsibility of the service design for low, medium or high value / complexity deliveries into live service
• Process and service tooling design and integration requirements:
• Understanding the customer’s business.
• Development of high-level service designs:
• Impact Assessment (IA) of current operating and governance model against requirements.
• Identification of transition operating model (where required).
• Design of future operating and governance model.
• Definition of service catalogue items.
• Understanding, assessment and negotiation of SLA’s and KPI’s, in relation to service credit and service penalty regime.
• Identification and management of service management RAID items including exclusions, constraints and single points of failures (SPOFs).
• Identification and input into general RAID items including exclusions, constraints and single points of failures (SPOFs).
• Responsibility of the service management cost model for the bid / RFC that aligns to the proposal strategy. This includes Project delivery; Run costs.
• Writing service documentation as required by the delivery teams for use by operations
• Process and service tooling design and integration requirements:
• IA of existing processes against client’s process requirements.
• Identification of required processes and associated artefacts.
• Production of service management bid / RFC response and associated contractual definitions:
• Oversight of staff performing service-related bid work.
• Provide input to and management of the service management aspects of the Requirements Catalogue and Traceability Matrix (RCTM).
• Attendance and contribution at relevant bid / RFC governance reviews e.g. BAR, CAR, DRW, solutions review etc.
• Creation or input into artefacts required for service assurance and liaison with the Service Assurance team. Must demonstrate the service designs are able to deliver the customer’s required level of service with minimal / understood risks to Fujitsu, whilst being competitive.
• Able to facilitate service readiness activities, to ensure a smooth transition.
• Responsibility and oversight of staff implementing service-related artefacts.

Work in conjunction with the overall solution owner. Ability to influence the overall solution design that ensures service stability and efficiency.

We are looking forward to receiving your resume. Our selection process consists of an introductory interview with the team in Belgrade, and a technical interview with our IT experts in Kazan. We endeavor to make our selection process as quick and as transparent as possible – don't hesitate to ask if you have any questions. Please, bear in mind that only shortlisted candidates will be contacted for an interview.