Devtech provides Cloud enablement solutions to ISVs, Cloud Service Providers, Fortune 500 and some of the world’s largest telecommunication companies. Having been founded in late 2012, we are a fast-growing global company with over 150 employees and a focus on solving business challenges within the Cloud industry.
We are looking for highly motivated individual for our office in Novi Sad to fill the following position:
SERVICE DELIVERY MANAGER
Location: Novi Sad
Description:
Your responsibility as a Service Delivery Manager is to manage the entire end to end cycle of service delivery, from the sales handover to the support & maintenance lifecycle handover. Devtech has been built on partner referral and recommendations, and we expect you will continue to provide a top-notch experience to our partners in this front-facing role.
As a Service Delivery Manager, you will be accountable for:
- Thorough understanding of partners’ complete requirements within the contract, as well as liabilities related to project
- Establishing project tasks, deadlines and phases, based on the contract
- Ensuring all necessary tools and environments are available for team members to achieve their goals successfully, based on technical requirements defined by Team Lead and Solution Architect
- Supervising work on project tasks to meet deadlines, covering the complete end to end cycle
- Identifying and managing project risks, as well as identifying and applying solutions to achieve productivity and quality
- Managing partner’s expectation to ensure high level of satisfaction
- Reporting on project health and progress towards goals
- Capturing lessons learned and driving continual improvement
As a candidate, we expect you to possess:
- 4+ years of experience in project management
- Proven track record, having completed multiple projects of different types from start to finish
- Ability to manage multiple projects, autonomously drive and prioritize your workload in cross-functional and fast-paced environments
- Experience in Agile methodologies
- Ability to grasp new technical concepts
- Excellent verbal and written communication skills in English
- Proficiency in other languages, which will be considered as an asset;
- University degree in computer science, or equivalent experience in the IT sector.
What we offer is:
- Secure and stable job, competitive salary and benefits package
- Opportunity for career development at the very cutting edge of today’s IT
- Attending various IT conferences in the region and abroad
- Private health insurance
- Free Business English lessons
- An open, informal and fun atmosphere
- Team Building activities
- Stock options and profit sharing
- Remote work options
- Snacks, drinks, fresh fruit, and an occasional beer
- Chill out lounge with sofa, lazy bags, 42’’ TV, Xbox 360, PlayStation 4, table football and more
Deadline for applications: 28.06.2017.
Devtech
Devtech is a global digital innovation company that helps emerging and Fortune 1000 businesses transform, scale, and disrupt through digital and cloud technologies. As a trusted partner to some of the world’s leading companies such as Google, Nokia, Ingram Micro, Mimecast, Acronis, Telecom Italia, Dogado, Coca-Cola, HBO, and others, we help our clients envision and develop next-generation technology solutions that drive business outcomes. Founded in 2012, Devtech successfully bootstrapped the business…
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