Trizma is a dynamic Business Process Service Provider, operating in South East Europe, offering to its global customers the next generation of outsourcing services.
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Service Design Analyst – Services Technology Team
Key Areas of Responsibility:
- Work closely with other members of the Services Design & Engineering Team to implement a multi-functional business solution.
- Assist with assigned portions of the roll out schedule and work with counterparts to insure the activities are performed and instituted.
- Assist with translating current and future design documentation & deliverables to develop the Services R2 footprint application.
- Assist with the completion of the design documentation where applicable in each roll out for country and statutory specific requirements.
- Responsible for specific unit testing and unit test data creation efforts and coordination/support with the testing teams.
- Coordinate activities with management and project managers, as needed.
- Coordinate with Services Track Leads and team members on functional area requirements, resolving outstanding intra and cross- team issues, and ensuring work plan deliverables and tasks are met within deadlines.
- Responsible for issue identification and status reporting at the team level.
- Responsible for cutover task management as assigned.
- Work directly with the IT Services on cutover activities/plan.
- Deliver project milestones on time and within budget, with quality.
Basic Qualifications:
- BS/BA in Management Information Systems, Computer Information Systems or equivalent degree or business related to experience with technical background.
- Strong understanding of current Incident Management processes and systems.
- Strong project management and organizational skills.
- Self-motivated, customer focused.
- Strong written and oral communication skills.
- Strong team orientation.
- Ability to manage multiple team members and issue resolution.
- Ability to deal with multiple cultures and regional differences.
- Ability to travel globally as needed.
Preferred Qualification:
- Expertise in an industry or practice area.
- Functional and technical skills.
- Knowledge of Oracle Field Service structure preferred.
- Multi-lingual.
Trizma is offering:
- Long term employment opportunity
- Dynamic and responsible position
- Chance for a professional and personal development
- Advancement opportunity
Deadline for applications: until fulfilled
Pozdrav od Mplus Serbia tima! Mplus grupa oformljena je od strane evropskih lidera u okviru Business Proces Outsourcing (BPO) industrije. Samim tim, dugogodišnje lokalno poznata Trizma se priključila istoj. Naša mreža okupila je preko poznavaoce preko 30 jezika i saradnike u preko 56 zemalja. Negujemo radnu atmosfteru gde svako može da pokaže ideje i razvija se u smeru svoje vizije. Verujemo u vrednost raznolikosti, kao i učenje kroz deljenje iskustava. Ukoliko govorite i jezike kao što su: engleski, ... Saznajte više
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Beneficije
- OBUKE, KONFERENCIJE
- EDUKACIJA, PROFESIONALNI RAZVOJ
- ZABAVNI SADRŽAJ
- KOMPANIJSKI POPUSTI
- PORODICA I RODITELJSTVO
- NAGRADE, BONUSI, POKLONI
- TIMSKA DRUŽENJA
- ZDRAVLJE