Poslovi.infostud.com koristi kolačiće kako bi vam pružao najbolje korisničko iskustvo. Nastavkom korišćenja sajta smatraćemo da ste saglasni sa korišćenjem kolačića. Saznajte više.

Konkurs je istekao.

Service Desk Agent 1st and 2nd Level IT-Support for Netherlands (m/f)

Kühne + Nagel d.o.o.

Beograd

28.01.2017.

ugovor puno radno vreme
Kuehne + Nagel symbol
Kühne + Nagel d.o.o.

Service Desk Agent 1st and 2nd Level IT-Support for Netherlands (m/f)

Belgrade

Job description

  • Plans, coordinates, and directs training and staff development
  • Professional support of the users at the 1st and 2nd level (ticket system, phone support, on-site support)
  • Identification, categorization and documentation of the tickets according to predefined Workflows
  • Contact for more than 7000 users in the central service desk team at Incidents and service quests
  • Problem identification, error analysis and problem solving in coordination with the Areas
  • Procurement, installation and rollout of new client hardware, software and peripherals
  • IT lifecycle management using enterprise desktop management software
  • Ensure patch and anti-virus management on the end devices
  • User account and rights management in Microsoft Active Directory
  • Implementation of IT security guidelines and IT standards

Your skills and experience

  • Fluency in English and Dutch is must (spoken and written)
  • Completed vocational training as a specialist in computer science or comparable IT training with professional experience
  • Very well-founded knowledge in the area of Microsoft operating systems
  • Very good knowledge in the applications MS Office, MS Outlook / Exchange
  • Comprehensive network basics and TCP / IP knowledge, MS Active Directory
  • Good technical understanding in the area of client hardware and peripherals
  • Optimally knowledge of the products Topdesk, Kaseya, WSUS, McAfee / EPO ITIL know-how, typically ITIL-V3 foundations certification
  • Experience in dealing with ticket systems (Topdesk)
  • Knowledge of the AS / 400 environment is desirable
  • Quick comprehension, good communicative skills
  • Good analytical skills combined with a strong sense of quality
  • Load capacity, multitasking and a proactive way of working
  • Team- and customer-oriented, structured work style

We offer exciting position in a dynamic and motivated team, development possibilities and a nice working atmosphere.

With approximately 69,000 employees at 1,000 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based supply chain management services.

Kuehne + Nagel is operating three Shared Service Centres (SSC) worldwide. The Shared Service Center EMEA, based in Belgrade, is serving the regions Western Europe, Middle East and Africa as an internal service provider, being responsible for the handling and execution of operational tasks within the organisation. The SSC Belgrade was founded in 2009, with a significant growth since then and nowadays employs almost 500 employees for more than 40 different countries in Western Europe, Middle East and Africa. The SSC performs global and standardized processes mainly back office tasks, for the internal customers.

Deadline for applications: 28.01.2017.

Apply here
    Upoznajte poslodavca Kuehne+Nagel d.o.o.

    Kuehne+Nagel d.o.o.

    In 1890, August Kuehne and Friedrich Nagel founded Kuehne+Nagel in Bremen, Germany. Since then it has grown into one of the world's leading logistics providers. Today, the Kuehne+Nagel Group has approximately 76,000 employees at some 1,400 locations in over 100 countries. We deliver integrated solutions ... Saznajte više

    Beneficije

    • EDUCATION, PROFESSIONAL DEVELOPMENT
    • FUN & ENTERTAINMENT
    • HEALTH AND WELLBEING
    • WORK EQUIPMENT PROVIDED
    • AWARDS, BONUSES, GIFTS
    • SPORT AND FITNESS
    • PRIVATE HEALTH INSURANCE
    • WORK FROM HOME
    • ORGANIZED TRANSPORT
    • PARKING AVAILABLE
    Više o poslodavcu

    Podelite na društvenim mrežama

    Direktan link do oglasa

    Prijavite problem sa oglasom

    Ukoliko postoji problem sa ovim oglasom (netačne, neažurne informacije ili slično), molimo vas da nam ga prijavite ovim putem.

    Vaš komentar je vidljiv isključivo zaposlenima sajta Poslovi.infostud.com. Ostavljanjem komentara na ovaj konkurs nećete konkurisati na oglas.

    Oglas za posao je sačuvan...

    Da li želite da dobijete podsetnik na email pre nego što vaši sačuvani oglasi isteknu?