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Konkurs je istekao.

Service Desk Agent

ICL Services and solutions d.o.o.

Beograd

29.08.2018.

ugovor puno radno vreme dostupno studentima dostupno osobama sa invaliditetom

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Service Desk Agent

for our monitoring team in Belgrade

ICL Services is one of the biggest and oldest Russian IT companies and in top 100 world IT outsourcing companies. Today, the company works with more than 80 major clients from 30 countries, and has recently expanded its operations into the Serbian market. We are dynamic, determined, and provide a broad scope of services to some of the largest and most diverse companies in the world. For this, we are also well-respected and constantly strive to maintain our standards of professional excellence and ethical conduct.

Requirements:

  • Good level of English (Upper-Intermediate or higher) is a must – all management speaks just English and Russian, all technical documentation is in English
  • Russian – will be a plus
  • Advanced PC user
  • Technical educations - desirable
  • Work experience with any of ITSM and monitoring systems – will be a plus
  • Responsible and reliable
  • Team work skills
  • Ready to work on shift basis (both day and night shift). One shift – 12 hours. 5 employees changing each other. 12 shifts per month per person (approximately)
  • Technical documentation writing experience – is a plus
  • CV in English is a must

Your role would include:

  • Monitoring of customers infrastructure using monitoring tools
  • Register incidents in ITSM system
  • Provide reports, checks and other regular tasks
  • Work with technical documentation

We offer:

  • Competitive employment conditions
  • Full-time employment contract
  • Valuntary health insurance after probation period
  • Good start in IT career, opportunity to get knowledge and experience in different IT technologies (Unix, Virtualization, Data Base etc.)
  • Work with international customers

Deadline for applications: 29.08.2018.

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