Service Desk Agent
for our monitoring team in Belgrade
ICL Services is one of the biggest and oldest Russian IT companies and in top 100 world IT outsourcing companies. Today, the company works with more than 80 major clients from 30 countries, and has recently expanded its operations into the Serbian market. We are dynamic, determined, and provide a broad scope of services to some of the largest and most diverse companies in the world. For this, we are also well-respected and constantly strive to maintain our standards of professional excellence and ethical conduct.
Requirements:
- Good level of English (Upper-Intermediate or higher) is a must – all management speaks just English and Russian, all technical documentation is in English
- Russian – will be a plus
- Advanced PC user
- Technical educations - desirable
- Work experience with any of ITSM and monitoring systems – will be a plus
- Responsible and reliable
- Team work skills
- Ready to work on shift basis (both day and night shift). One shift – 12 hours. 5 employees changing each other. 12 shifts per month per person (approximately)
- Technical documentation writing experience – is a plus
- CV in English is a must
Your role would include:
- Monitoring of customers infrastructure using monitoring tools
- Register incidents in ITSM system
- Provide reports, checks and other regular tasks
- Work with technical documentation
We offer:
- Competitive employment conditions
- Full-time employment contract
- Valuntary health insurance after probation period
- Good start in IT career, opportunity to get knowledge and experience in different IT technologies (Unix, Virtualization, Data Base etc.)
- Work with international customers
Deadline for applications: 29.08.2018.
GDC Services
Officially established in April 2016, GDC Services & Solutions is a dynamic IT Services and Consulting provider with a strong expertise in delivering multiple implementation projects and IT services to customers from different sectors of economy including retail, transportation, finance, manufacturing, oil & gas. GDC Services delivers IT services and solutions to maximize efficiency, modernize operations, drive innovation and reduce IT costs. The range of services are provided across the…
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