Service Desk Specialist

The Service Desk Specialist will:

• Provide basic support and professional customer service on company supported computer applications and platforms
• Use a ticketing system to document and create all incoming Incident and Service Requests (SR)
• Contribute in creating a general knowledge base
• Use a combination of monitoring tools to ensure high availability of servers and network
• Troubleshoot issues and advise on appropriate action
• Ensure prompt resolution of issues,
• Escalate more complex issues
• Track all issues to closure
• Respond to users’ requests via phone, chat and email.
• Communicate with the client via several platforms in a professional and timely manner in order to maintain the quality of cooperation with the client.
• Reference: 9sv-jg7SzVLgdfzn8SpatYRmiGhlZDZ-IBSL5Np8xk0.

The working hours for this position are based on multiple shifts schedule. Our offices are located in New Belgrade.

Qualifications:

• Excellent written and spoken English in a professional communication manner
• Ability to create and collect documentation, knowledge base articles, etc.
• Being prone to learning new technologies
• Ability to multitask and keep track of several issues simultaneously in a timely manner

Why work with us?

You will be a part of an international team, contributing to both steady company growth and your own professional development. Bearing in mind that today’s technology evolves at the speed of light and that every day brings new challenges, we are in constant pursuit of knowledge and development. We use the knowledge that we have collected to constantly improve our product, and everything that others consider impossible - we see as another challenge and opportunity to discover the limits of our knowledge and abilities. If you want to be a part of this dedicated team, you’ve come to the right place!