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Service Quality Assurance Expert

Vip mobile d.o.o.

Beograd

12.02.2016.

ugovor puno radno vreme dostupno studentima

Vip mobile d.o.o.

Vip mobile is a member of Telekom Austria Group, the leading mobile communication provider in South-Eastern Europe. Take the chance and join us in once-in-a-lifetime experience in a team where the talent and spirit of our people stand along with innovation leadership, outstanding customer orientation and cutting-edge technologies on a way to success. Become our:

Service Quality Assurance Expert

Place of work: Belgrade

Principal Accountabilities & Responsibilities:

  • Analyzing of E2E test and performance date using measuring equipment and initiating an action in the case of lower results
  • Defining and leading of development and strategy of network measuring and services implementation
  • Creation of instructions for surveillance of quality assurance system for network and services and their presentation to users
  • Identification of problems based on different sources
  • Network analytics based on Performance management, Fault management and Customer experiences
  • Customer Experience Analysis (Customer, Service, Location, Devices, Time)
  • Support at implementing commercial SLA-s
  • Supporting projects in the manner that all projects include required levels of services

Requirements:

  • University degree in technical sciences or other relevant education
  • At least 2 years of work experience on similar job position
  • Knowledge of signaling in core and radio network (protocols)
  • Knowledge of Anritsu system and applications (it would be advantage)
  • Project Management experience
  • Fluent in English, written and spoken
  • Excellent MS Office skills
  • Driving license, B category

Profile:

  • Strong customer and service orientation
  • Solving problems in a pragmatic, solution – oriented way
  • Excellent communication and negotiation skills
  • Analytical thinking and the ability to translate strategy into action
  • Highly dependable
  • Creativity and the ability to improvise and make things happen
  • Passion for performance and the motivation to go the extra mile

What we are offering to the best:

  • Demanding, but also rewarding working environment
  • Multiple challenges and development opportunities
  • Unique spirit, energy and fun

Join us, leave us your application on our website: www.vipmobile.rs/karijera until February 12th, 2016.

Vip mobile d.o.o.

    A1 Srbija

    Zdravo!  Mi smo A1, a ako si ti jedan od onih koji veruju da svojim idejama mogu spasiti  planetu i učiniti svet boljim mestom za život, pridruži nam se u toj uzbudljivoj misiji,  jer od tebe počinje! Kao jedan od vodećih provajdera digitalnih usluga u Srbiji, naprednim tehnologijama i najbržom mobilnom mrežom povezujemo više od 2 miliona ljudi, osnažujemo digitalnu transformaciju društva i kreiramo inovativna rešenja za nova, uzbudljiva iskustva, gradeći održivu budućnost.   ... Saznajte više

    Iskustva zaposlenih

    "Ako biste me pitali koji je najveći benefit koji mi je A1 pružio, rekla bih da je to moja nasmejanost i lakoća koraka svaki put kada krenem na posao. Ići na posao sa osmehom možda nije „big deal“, ali ... " Pročitajte celo iskustvo

    Beneficije

    • RAD OD KUĆE
    • FLEKSIBILNO RADNO VREME
    • PORODICA I RODITELJSTVO
    • DOBROVOLJNO ZDRAVSTVENO OSIGURANJE
    • NAGRADE, BONUSI, POKLONI
    • EDUKACIJA, PROFESIONALNI RAZVOJ
    • HRANA I PIĆE
    • SPORT I REKREACIJA
    • OBEZBEĐENA OPREMA ZA RAD
    • ZABAVNI SADRŽAJ
    • ZDRAVLJE
    • OBUKE, KONFERENCIJE
    • TIMSKA DRUŽENJA
    • DODATNI SLOBODNI DANI
    • WELLNESS
    • PROGRAM MENTORSTVA
    • KOMPANIJSKI POPUSTI
    • RAD NA DALJINU
    • POSLOVNA PUTOVANJA
    • DRUŠTVENA ODGOVORNOST
    • OTKUP OPREME
    • RADNO OKRUŽENJE
    • HIBRIDNI MODEL RADA
    • PRIVATNI PENZIONI FOND
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