Social Media Representative
is responsible for customer support on Social Networks & Online channels.
- Communication with customers through Social Networks & Online channels in a proper way, adequate for these channels of communication
- Supervision and monitoring of communications on Social Networks & keyword based monitoring
- Manage Telenor’s digital presence and content - assist in production and adaptation of all kind of content used on social media
- Timely escalation of situations that may be problematic, towards relevant departments
- Informing customers about prices, products, services and procedures
- Classification of all interactions with customers by reason of contact in order to improve services
- Bringing new creative ideas to positively impact on the team and the customer experience
- Identify content produced in other parts of the organization, adapt and share it with colleagues
- eSales: recognizing and using online sales opportunities
- Mentoring colleagues
- High school / University degree
- Excellent written skills
- Excellent knowledge and usage of Social Media and other online channels
- Excellent knowledge of English, both verbal and written
- Proactive and customer oriented; open minded with enthusiasm and positive energy
- Customer centric approach and good understanding of business needs
- Initiative and multitasking skills; digital mindset
- Ability to produces deliverables within tight timelines
- Talent to work independently as well as ability to fit into the team and be a team player
- Friendly, highly competent and collaborative team who will support you from the beginning
- Working in a dynamic environment allows to freely express opinions, ideas and inspire new ways of doing things
- Attractive salary package
- Working in comfortable and functionally equipped working space
- Relaxation zone for employees with Sony PlayStation and table football
- Company phone and number with unlimited internet
- Annual health check
This position is through Outsourcing agency.
Please apply by October 24.10.2019.
Napomena: Poslovi.infostud.com ne vrši posredovanje u zapošljavanju u Srbiji, niti u inostranstvu. Postupak selekcije i odabira kandidata je u nadležnosti poslodavca, a odredbe ugovora o radu predstavljaju direktan dogovor između poslodavca i zaposlenog. Svi pojmovi u oglasima, koji su upotrebljeni u muškom rodu, odnose se bez diskriminacije i na osobe ženskog pola i obrnuto, osim ukoliko specifičnim zahtevima posla nije drugačije propisano.