Job Description

Station Manager

Branch: Nis Constantine the Great Airport

About us

Avis Car Rental and its subsidiaries operate one of the world's best-known car rental brands with approximately 5,500 locations in more than 165 countries. Avis has a long history of innovation in the car rental industry and is one of the world's top brands for customer loyalty. Avis is owned by Avis Budget Group, Inc., which operates and licenses the brand throughout the world.

Car Rental d.o.o. Belgrade is AVIS licence holder for the territory of Republic of Serbia. We're a dynamic regional company offering robust compensation, excellent training and plenty of opportunity for your professional development.

Job Summary

We are currently searching for a Station Manager to work at our Nis Airport location. This exciting position contributes to the success of our company by effectively managing the daily operations to ensure maximization of fleet utilization, revenue per unit, and customer satisfaction of a single location.

A Station Manager is accountable for financial growth of a location, with overall P&L responsibility and sales functions to acquire new accounts, manage outbound calls for prospective commercial accounts and service/grow existing accounts thereby generating revenue into local market locations. Ensure all fleet and cash asset control procedures are followed. As a manager you will supervise, train, develop, motivate and evaluate the performance of staff.

Essential Duties and Responsibilities

• Manages all activities and personnel at one or more local market corporate locations related to:
  • the selling of incremental products to customers. Ensures staff is properly trained, motivated and coached relative to each product offered and the sales process
  • the cleaning and preparation of returned vehicles for the next rental to ensure compliance with established quality assurance standards; monitor productivity
  • Reference: u7u7jXktAzPTg3FH069_mrMgBv7JNBm5KLirdRhslsM.
• Gathers data on sales, financial and operational performance, local market and competition, and summarizes findings as required to ensure management is advised of special issues, problem areas and resolutions
• Manages business development and promotes the Brand in the local and consistently provides strong customer service and taking actions that lead to repeat business and Brand loyalty
• Identifies and resolves customer complaints and work with appropriate location staff to ensure that problems do not re-occur. Document and investigate complaints from dissatisfied customers and take appropriate corrective action. Ensures all Quality. Assurance standards are maintained
• Hires, supervises, trains, develops, motivates and evaluates the performance of staff. Implements HR department policies in the area of discipline, discharge, motivation and performance in a consistent and fair manner, referring to the appropriate HR manuals to ensure adherence. Establishes, communicates, monitors and updates objectives for staff consistent with the Company goals and objectives
• Perform other duties and projects as required 

Qualifications, Required Knowledge, Skills and Abilities (may vary by level)

• Minimum lever of education: Bachelor’s Degree (or equivalent in education, experience or training)
• Two or more years operations, sales, customer service with supervisory experience
• Experience within automotive field will be consider as an advantage
• Valid driver’s license and good driving record
• Strong professional behaviour, interpersonal skills
• Excellent English written and oral communication skills
• Knowledge of other foreign languages is an advantage
• Ability to work as part of a team and independently
• Judgement / problem solving
• Persuasiveness / sales ability
• The ability to maximise performance
• Tolerance for stress
• Initiative
• Planning and organising
• Conflict resolution and negotiation
• Ability to manage multiple tasks simultaneously
• Knowledge of computer systems

Travel Requirements

• Minimal travel is required.

Disclaimer

The information on this description has been designed to indicate the general nature and level of work performed by employees working in this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job, which may vary, based on job location, department or the assignment. The actual essential duties, responsibilities and qualifications may vary by location, department, reporting structure or other business needs. No inference should be drawn that a specific job duty, responsibility or qualification is non-essential by its absence from this description.

Deadline for applications: 23.08.2018.