VFS Global is the world's largest outsourcing and technology services specialist for governments and diplomatic missions worldwide. The company manages administrative and non-judgmental tasks related to visa, passport, identity management and other citizen services for its client governments enabling them to focus entirely on the critical task of assessment.
We are looking for a:
Supervisor
to join our Visa Application Centre in Belgrade, Serbia.
Purpose of the role:
- To manage end to end operations of the VAC (Visa Application Centre) whilst ensuring quality and cost saving, ensure compliance to the set processes, and manage people to bring the best efficiency out of them
- To ensure implementation of new process roll outs or changes
Knowledge & Key Skills:
- Proficiency in MS Office & good typing speed
- Adaptability and presence of mind to handle customer queries and complaints
- In-depth knowledge and understanding of systems and processes
- Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness
- Team management skills
- Local and English languages
We offer:
- International environment
- Friendly international team
- Opportunity for professional&personal development and career growth
Please send your CV electronically.