Since we are continuously expanding our business, we are constantly searching for new talented people to join our Aladdin for Alternatives support team. Here you will be working on resolving various issues for our clients. Being in a technical and client facing position at the same time, you will be a direct representative of eFront. From this position, a natural career progression would be to become a team leader or to move more towards business and become an account manager. On the other hand, if you are a tech-savvy person, you could focus on building your career in programming or becoming a QA.
Your day would include:
- Providing support to eFront’s clients and resolving software issues via ticketing system
- Providing analysis of client’s needs and evaluating the feasibility of their requirements
- Maintaining regular contact with customers and fully understanding their needs and business background
- Prioritization of daily tasks based on clients’ needs
- Developing advanced skills and knowledge in business, functional and technical areas
- Performing client training and supporting solutions, conducting demonstrations and presentations
If you see yourself doing these activities, then you probably have:
- Bachelor’s degree in Organizational Sciences/ Economics/IT/Mathematics
- Similar work experience
- Experience with SQL, VB.net, VBA, JavaScript – good to have
- Professional proficiency in written/spoken English
- Strong analytical, problem-solving skills and soft skills
BlackRock (Formerly eFront)
In 2019, BlackRock acquired eFront, which is now operating as a specialized business unit within BlackRock Solutions, alongside Aladdin Institutional and Aladdin Wealth. At BlackRock, we’re guided by our culture and a set of principles that ensure we never forget what we stand for – to help more and more people invest in their financial well-being. We are proud of our long history of innovation, driving continuous change to help investors achieve their goals.
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