Poslovi.infostud.com koristi kolačiće kako bi vam pružao najbolje korisničko iskustvo. Nastavkom korišćenja sajta smatraćemo da ste saglasni sa korišćenjem kolačića. Saznajte više.

Konkurs je istekao.

Support Specialist

Asseco SEE

Beograd

18.01.2020.

ugovor puno radno vreme

logo_33177

The group Asseco SEE is the largest operator in South-Eastern Europe in terms of revenue derived from sales of its software and services. We came into being as a result of the integration of the experience, knowledge, and solutions of major segment leading IT companies operating in the region. Since the beginning, our company's subsidiaries focused on developing their own solutions in their market segments. Our mission is to build a trustworthy and profitable global IT company providing our customers with high-quality software and services.

We are hiring

Support Specialist

Location: Belgrade

About your Role

As a Support Specialist in our Banking - Support - 1st line team you will be involved in:

  • Customer Support: Answer and resolve simple customer issues reported through phone or mail, provide an appropriate level of customer support by guiding clients to define problems precisely following prescribed procedures regarding a request
  • Customer request analysis, for Loans and Deposits back-office activities
  • Record and update additional descriptions and problem solutions for later usage thorough knowledge base in order to contribute to the team knowledge and service improvement
  • Testing: Simulate problems reported by clients, test solutions before they are sent to clients and create User acceptance test to ensure quality control of the application modules and request fulfillment
  • Training: Prepares and conducts training for users regarding usage of banking solutions in order to fulfill specified requirements

About you

  • You have 1+ years of relevant experience in the banking area  in the area of Loans and Deposits back-office activities
  • You have knowledge of regulations in banking
  • Your knowledge of SQL will be considered an advantage
  • Your level of English is Intermediate
  • You have obtained a University degree in the Economy
  • You have a strong drive to achieve the best results against internal and external standards of excellence
  • You have strong analytical skills and the ability to solve complex problems
  • You are a good team-player, and you are open to acquiring new skills and competencies, as well as improving existing

What we offer

  • Full-time indefinite employment
  • Opportunity to work with an excellent team of people
  • A mentor and manager to help you develop a technical skillset in a dynamic environment, with additional training to help you advance on this journey
  • Other benefits (private health insurance for you and your immediate family, bonus scheme, free gym, casual dress code, etc.)

When you join us, we want to make sure you feel valued – and that you are rewarded for your great work!

*Please note that your application will be stored in our recruiting base for 1 year. It will only be used for the purpose of recruitment and selection and will not be available to third parties. Please do not submit additional documents. Only shortlisted candidates will be contacted.

Deadline for applications: 18.01.2020.

    Konkurs je istekao.

    ASEE

    Asseco SEE Group (ASEE Group) is one of the largest IT companies in South-Eastern Europe, employing more than 3000 experts in the region. Since the beginning, our company has been focused on developing and selling its own proprietary IT solutions, predominantly for banking and payment, but also offering a range of solutions for telco, utilities and public sector. ASEE in Serbia brings contemporary IT solutions to the market for over 30 years, with a lot of important projects and solutions to show…

    Više o poslodavcu

    Podelite na društvenim mrežama

    Direktan link do oglasa

    Prijavite problem sa oglasom

    Ukoliko postoji problem sa ovim oglasom (netačne, neažurne informacije ili slično), molimo vas da nam ga prijavite ovim putem.

    Vaš komentar je vidljiv isključivo zaposlenima sajta Poslovi.infostud.com. Ostavljanjem komentara na ovaj konkurs nećete konkurisati na oglas.

    Oglas za posao je sačuvan...

    Da li želite da dobijete podsetnik na email pre nego što vaši sačuvani oglasi isteknu?