Want to be part of the most promising Swiss startup? Interested in building the most comprehensive delivery platform offering last-mile deliveries? Interested in providing world-class support with us? This is the job for you!
We are looking for a:
Team Leader Customer Support (German-speaking)
- Role responsibilities:
- The leadership of 5-10 employees
- Active in daily business
- Managing incoming calls and customer service inquiries through customer Support software (1st line of support);
- Identifying and assessing customers’ needs to achieve satisfaction;
- Keeping track of support tickets and timely communication to appropriate parties.
- Your Skills:
- You have experience in recruiting, engaging, leading, and team management
- You speak German, English fluently and French would be an advantage
- You the ability to create work processes and complete work documentation
- You like to talk to clients and teammates; Effective communication skills
- You have strong organization skills, project management experience would be an advantage
- You have experience in achieving results working under pressure
- You have the willingness to go the extra mile in order to achieve results
- You are used to working on the computer (internet, Office, Zendesk);
- You like to work, and you are optimistic and you are decisive
- You are service-oriented, patient-friendly and customer support is important to you;
- You like to learn
- You like to complete your tasks by EOD.
- We offer:
- An opportunity to work in a high growing Swiss startup with a product team based in Novi Sad;
- Professional training as soon as you start your full-time engagement with us;
- The chance to be part of an established & successful product development team;
- Comfortable working environment;
- Competitive compensation & benefits.
- Shift working hours from 8 a.m. to 10 p.m., flexible from Monday to Sunday.
This position reports directly to the Head of Sales in Zurich.
If you believe you are the right person for this job, please send your CV to us. We are looking forward to hearing from you. Only shortlisted candidates will be contacted.
- Srbija, Novi Sad, Jovana Popovica 51
- PIB: 110140375
- Matični broj: 21305219