TeleSign is a communications platform-as-a-service (CPaaS) company, founded on security.
Trusted by the world’s leading websites and mobile applications, our suite of easy-to-integrate APIs and SDKs uniquely combines data intelligence with messaging communications to enable businesses to more effectively engage customers, keep accounts secure and prevent fraud.
Don't miss this opportunity to become our:
Technical Account Engineer
Position in Belgrade
- First line of enquiry and customer interaction between customers/potential customers and TeleSign by email, phone, develop forums, etc.
- Provide useful and complete responses so care is effective and efficient.
- Learn, apply, and articulate TeleSign’s products, services, and operational technology.
- Drive increased usage of TeleSign services, and customer satisfaction by exceeding expectations.
- Escalate issues to internal teams when needed (Business Operations, IT Operations, Product Management, Knowledge Engineering, Development).
- Work closely with Service Quality Engineers – understand their role and responsibilities and be able to share their responsibilities when required.
- Monitor customers’ traffic via internal tools, proactively notify customers if an anomaly is detected.
- Maintain and expand technical knowledge across TeleSign products and services, tools, and processes.
- Contribute to technical documentation and processes to help work efficiently across Support Organization.
- Use and develop basic programming skills and SQL knowledge.
- Final year of studies, completed basic university education, or higher level completed or still on-going.
- Fluent in English, verbal and written.
- Advanced knowledge of another language is a plus.
- Attributes: Creative thinker, problem solver, self-motivated, competitive, positive attitude, team player, accountable.
- Reliable, strong work ethic, focused, organized, process drive, and results oriented.
We are offering:
- Good compensation - Competitive € salary plus benefits package.
- Development opportunities.
- Challenging but also a friendly working environment.
- And much, much more...
Join our team, send your application in English language electronically.
Only short listed candidates will be contacted.
All applications will be handled with absolute confidentiality.