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TeleSign is a communications platform-as-a-service (CPaaS) company, founded on security.

Trusted by the world’s leading websites and mobile applications, our suite of easy-to-integrate APIs and SDKs uniquely combines data intelligence with messaging communications to enable businesses to more effectively engage customers, keep accounts secure and prevent fraud.

Don't miss this opportunity to become our:

 

Technical Account Engineer

Position in Belgrade

Essential Functions

Customer Support
  • First line of enquiry and customer interaction between customers/potential customers and TeleSign by email, phone, develop forums, etc.
  • Provide useful and complete responses so care is effective and efficient.
  • Learn, apply, and articulate TeleSign’s products, services, and operational technology.
  • Drive increased usage of TeleSign services, and customer satisfaction by exceeding expectations.
Alerting and Communication – Internal and External
  • Escalate issues to internal teams when needed (Business Operations, IT Operations, Product Management, Knowledge Engineering, Development).
  • Work closely with Service Quality Engineers – understand their role and responsibilities and be able to share their responsibilities when required.
  • Monitor customers’ traffic via internal tools, proactively notify customers if an anomaly is detected.
Technical Knowledge and Documentation
  • Maintain and expand technical knowledge across TeleSign products and services, tools, and processes.
  • Contribute to technical documentation and processes to help work efficiently across Support Organization.
  • Use and develop basic programming skills and SQL knowledge.

Essential Requirements  

  • Final year of studies, completed basic university education, or higher level completed or still on-going.
  • Fluent in English, verbal and written.
  • Advanced knowledge of another language is a plus.
  • Attributes: Creative thinker, problem solver, self-motivated, competitive, positive attitude, team player, accountable.
  • Reliable, strong work ethic, focused, organized, process drive, and results oriented.

We are offering:

  • Good compensation - Competitive € salary plus benefits package.
  • Development opportunities.
  • Challenging but also a friendly working environment.
  • And much, much more...

Join our team, send your application in English language electronically.
Only short listed candidates will be contacted.
All applications will be handled with absolute confidentiality.

Deadline for applications: 13.07.2018.

Telesign

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TeleSign d.o.o.

The world’s largest digital enterprises turn to TeleSign to deliver on the promise of a better customer experience. As the leading provider of single-platform global communications and trusted identity data solutions, TeleSign APIs leverage an unrivaled number of direct carrier connections around ... Pogledaj više.

Iskustva zaposlenih


I`m responsible for online fraud prevention and predictive analytics. And no! I`m not a fortune teller and I don’t do natal charts, but if someone tries to make fraud, it will be only a try!​

Beneficije


  • Career Development Opportunities
  • Trainings & Conferences
  • Employee Referral Program
  • premium Medical Insurance Package
  • Casual Workplace Environment - Cantina, Gaming room, Exceptional View Terrace
  • Food and Beverages
  • Team Building
  • Achievers Club
  • Sport Activities
  • Additional Perks - Free Parking, Vending Machine, Massage at work, Beer Friday, Wednesdays Team Breakfast, Movie nights and much more..
Više o ovoj kompaniji Ostali oglasi ove kompanije

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Feel free to call us +38124.41.55.615 or contact us by email poslovi@infostud.com.