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Technical Account Engineer

Telesign

Beograd

28.07.2017.

ugovor puno radno vreme

TeleSign is a communications platform-as-a-service (CPaaS) company, founded on security.

Trusted by the world’s leading websites and mobile applications, our suite of easy-to-integrate APIs and SDKs uniquely combines data intelligence with messaging communications to enable businesses to more effectively engage customers, keep accounts secure and prevent fraud.

Don't miss this opportunity to become our:

 

Technical Account Engineer

Position in Belgrade

Essential Functions: 

  • Customer Support
  • First line of enquiry and customer interaction between customers/potential customers and TeleSign by email, phone, develop forums, etc.
  • Provide useful and complete responses so care is effective and efficient
  • Learn, apply, and articulate TeleSign’s products, services, and operational technology
  • Drive increased customer satisfaction by exceeding expectations
  • Alerting and Communication – Internal and External
  • Escalate issues to internal teams when needed (Business Operations, IT Operations, Product Management, Knowledge Engineering, Development)
  • Work closely with Service Quality Engineers – understand their role and responsibilities and be able to share their responsibilities when required
  • Monitor customers’ traffic via internal tools, proactively notify customers if an anomaly is detected
  • Technical Knowledge and Documentation
  • Maintain and expand technical knowledge across TeleSign products and services, tools, and processes
  • Contribute to technical documentation and processes to help work efficiently across Support Organization
  • Use and develop basic programming skills and SQL knowledge

Essential Requirements: 

  • Minimum high school education (preferably in Computer science or IT related field)
  • Proficiency in English language (written and spoken)
  • Strong customer care skills
  • Strong knowledge of Network Architecture and Carriers’ ecosystem
  • Readiness for shift work
  • Willingness and ability to learn
  • Excellent problem solving and analytical skills
  • Strong ability to prioritize and multi-task in a fast-paced environment
  • Interest in innovative technology or software industry a plus
  • Ability to use or learn Microsoft Office, Salesforce CRM, Ticketing Systems such as Jira and Zendesk, Company Internal Confluence and Chat systems
  • High level of responsibility
  • Positive attitude and results-driven motivation
  • Flexibility and ability to make things happen

We are offering:

  • Development opportunities
  • Challenging but also very friendly and fun working environment
  • Good compensation package - Competitive € salary plus attractive benefits
  • And much, much more…

Join our team, send your application in English language electronically.
Only short listed candidates will be contacted.
All applications will be handled with absolute confidentiality.

Deadline for applications: 28.07.2017.

Apply here
Telesign
    Upoznajte poslodavca Telesign d.o.o.

    Telesign d.o.o.

    Telesign connects, protects, and defends the customer experience with intelligence from billions of digital interactions and mobile signals. Through developer-friendly APIs that deliver user verification, digital identity, and omnichannel communications, we help the world's largest brands secure onboarding, maintain account integrity, prevent fraud, and streamline omnichannel engagement. Telesign solutions keep your customers safe, happy, and coming back. We uniquely combine digital identity with ... Saznajte više

    Iskustva zaposlenih

    "Telesign's office culture encourages open and transparent communication which helps build trust among team members. Since my first day at Telesign I felt comfortable expressing my ideas, concerns, and ... " Pročitajte celo iskustvo

    Beneficije

    • HYBRID WORK MODEL
    • FLEXIBLE WORKING HOURS
    • WORKING ENVIRONMENT
    • PRIVATE HEALTH INSURANCE
    • SPORT AND FITNESS
    • FUN & ENTERTAINMENT
    • AWARDS, BONUSES, GIFTS
    • EDUCATION, PROFESSIONAL DEVELOPMENT
    • RELAXATION SPACE
    • FOOD AND DRINKS
    Više o poslodavcu

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