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Technical Account Manager

Telesign d.o.o. Beograd

Beograd

23.09.2016.

ugovor puno radno vreme


JOIN THE MOBILE IDENTITY REVOLUTION

Building a smarter online experience requires the best and the brightest minds working together on a global scale. At TeleSign, we are defining the future of Mobile Identity in order to make using the Web safer, more secure and more fun for everyone around the world.

MAKE A DIFFERENCE

Working at TeleSign presents the unique opportunity for you to make a positive impact on the world by improving the future of the online experience. Your work will make the online world a better place—one that is safer, more secure and more productive for users all across the world.

DEVELOP COOL TECHNOLOGY

Preventing fraud is in our DNA. We work with the world’s leading Web and mobile application developers to solve complex technology challenges and secure billions of accounts worldwide from compromise.

PURSUE A BRIGHTER FUTURE

We’ve secured some major funding over the last year and with it a bright future for our company. Yet despite our scale and massive growth, we’ve maintained a startup culture that ensures each member of our team has the opportunity to have a real and lasting impact on the success of our company.

Up to the challenge? Check out our open position below.

 

TECHNICAL ACCOUNT MANAGER

Position in Belgrade

We are looking to hire a Technical Account Manager (TAM) to deliver on all account management activity for TeleSign’s clients. This includes managing the pre-sales service delivery engagement and integration through deployment of the contracted services and growing the relationship thereafter. The TAM functions as a consultant to the client through the implementation process, ensuring timely deployment of the services and client satisfaction. Additional account management responsibilities include building close relationships with the clients, troubleshooting client inquiries, coordinating internally to ensure clients’ requirements are processed in a timely fashion, be the voice of the client within the company, and identifying additional use cases for potential up-sell of additional TeleSign services and use cases. As TeleSign is a growing company, the TAM may also act as Technical Support to some local clients to ensure timely support. Salary (commensurate with experience) plus bonus for attaining both personal commitment and company revenue based objectives.

Essential Functions

  • Drive and maintain high client satisfaction with TeleSign clients
  • Address and resolve support issues by providing timely feedback and internal escalation as appropriate
  • Manage cross-functional TeleSign project teams, which could consist of development, operations, and support staff
  • Maintain functional and technical knowledge of all TeleSign product offerings
  • Proactively monitor assigned clients’ activity against forecast/historical trends
  • Identify revenue/upsell opportunities with the client through continuous improvement of services and thorough understanding of client’s business and goals
  • Maintain knowledge of industry and TeleSign product offerings in order to effectively support clients
  • Work on assigned special projects, as appropriate

Essential Requirements

  • University degree
  • 3-5 years of client service and strategic account management experience
  • Excellent verbal and written English language skill. Speaking Chinese language or another Asian Pacific languages is the advantage.
  • Technical experience while communicating with Developers and Project Managers required
  • Ability to learn, apply, and articulate TeleSign’s products, services, and operational technology
  • Excellent problem solving and analytical skills, preferably in a client relationship/account management role
  • Strong ability to prioritize and multi-task in a fast-paced environment
  • Interest in innovative technology or software industry a plus
  • Experience using Microsoft Office (particularly Excel, PowerPoint and MS Word), Salesforce Sales and Service Cloud, and audio and web conferencing (Webex, GoToMeeting, Skype, Lync, etc).
  • Strong customer care skills
  • Initiative, reliable person with proactive, self – driven approach
  • High level of responsibility
  • Positive attitude and results-driven motivation
  • Flexibility and ability to make things happen

We are offering

  • Good compensation - Competitive € salary plus benefits package
  • Development opportunities
  • Dynamic, fun environment
  • Work with an amazing, dedicated team

Join our team, send your application in English language electronically.
Only short listed candidates will be contacted.
All applications will be handled with absolute confidentiality.

Deadline for applications: 23.09.2016.

Apply here
Telesign
    Upoznajte poslodavca Telesign d.o.o.

    Telesign d.o.o.

    Telesign connects, protects, and defends the customer experience with intelligence from billions of digital interactions and mobile signals. Through developer-friendly APIs that deliver user verification, digital identity, and omnichannel communications, we help the world's largest brands secure onboarding, maintain account integrity, prevent fraud, and streamline omnichannel engagement. Telesign solutions keep your customers safe, happy, and coming back. We uniquely combine digital identity with ... Saznajte više

    Iskustva zaposlenih

    "Telesign's office culture encourages open and transparent communication which helps build trust among team members. Since my first day at Telesign I felt comfortable expressing my ideas, concerns, and ... " Pročitajte celo iskustvo

    Beneficije

    • HYBRID WORK MODEL
    • FLEXIBLE WORKING HOURS
    • WORKING ENVIRONMENT
    • PRIVATE HEALTH INSURANCE
    • SPORT AND FITNESS
    • FUN & ENTERTAINMENT
    • AWARDS, BONUSES, GIFTS
    • EDUCATION, PROFESSIONAL DEVELOPMENT
    • RELAXATION SPACE
    • FOOD AND DRINKS
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