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Technical Support Analyst

Pool4Tool

Beograd

01.03.2018.

ugovor puno radno vreme dostupno studentima

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As an international company we are developing and distributing the SaaS-software JAGGAER Direct (formerly POOL4TOOL) for supplier management and integration. With over 1000 employees worldwide, we are innovation leaders in this field and have offices located in Pittsburgh, Morrisville, Singapore, Belgrade and Dubai, and our headquarter in Vienna.

We are looking for a:

Technical Support Analyst

Belgrade
Full time 40h/week
Work experience advantageous

Duties and responsibilities:

  • Customer relationship and escalation management on your own responsibility
  • Connection point between customers and other departments (development, project management, SAP etc.)
  • Supporting and consulting customers in the use of our company software
  • Analyzing customer and project specific interfaces and workflows
  • Responsible for processes and knowledge of inhouse-solutions
  • Knowledge management and documentation

Requirements:

  • Good understanding of software and logical processes (workflows)
  • Excellent written and verbal skills in English and Spanish are mandatory
  • Strong customer focus, communication skills and highly stress resistant
  • Ability to learn quickly and willingness to do so
  • Creative, solution oriented and ability to work autonomously
  • Completed high school degree, a technical education is beneficial

Our offer:

  • Exciting and alternating work within an international environment
  • A modern office with excellent infrastructure
  • An open and dynamic company culture

Join the Team!

Apply now and become part of our success story!

Please send your CV and cover letter including salary expectations electronically to: FAO Tanja Skalicky

Deadline for applications: 01.03.2018.

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    JAGGAER Serbia

    JAGGAER is the world’s largest independent spend management company, with over 2,000 customers connected to a network of 5 million suppliers in 70 countries, served by offices located in North America, Latin America, Europe, the United Kingdom, Australia, Asia, and the Middle East.  JAGGAER offers complete SaaS-based Source to Pay eProcurement solutions with advanced Spend Analytics, Sourcing, Supplier Management, Contract Lifecycle Management, Savings Tracking, and intelligent workflow ... Saznajte više

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    "Hey there! I'm Mihailo, also known as Luča. I specialize in designing digital experiences, particularly for websites, web apps, and mobile apps. Right now, I'm part of the JAGGAER team, where our focus ... " Pročitajte celo iskustvo

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