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Konkurs je istekao.

Telesales Executive

Hyperoptic Ltd

Beograd

17.02.2018.

ugovor puno radno vreme

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Telesales Executive

Based in Belgrade, Serbia

Hyperoptic is the largest 1 Gig residential broadband provider in the UK. Over the past 5 years we’ve grown from a small team of people with a simple idea, to a larger group of people executing the idea with a simple focus – efficiently bringing 1 Gig broadband to urban areas across the UK.

As we continue to evolve our strategy we are looking for people who believe in reliability, intelligence, zeal, and excellence. If you’re looking for an exciting challenge that is rewarding and enjoyable then read on…

The mission

Hyperoptic is more than just an internet service provider; it also installs its own fibre infrastructure into multioccupancy buildings, bringing the UK’s fastest internet speeds to users. Your primary responsibilities will be speaking with residents (inbound and outbound telephone calls) of Hyperoptic service-connected buildings in order to raise awareness of company broadband services & drive sales. Other duties, responsibilities and qualifications may be required and/or assigned.

Responsibilities and duties will include:

  • Receive inbound sales calls and queries, answering customers’ questions and signing them up to their optimal service
  • Call residents of Hyperoptic buildings who have registered their interest in our service to try to convert them to purchase
  • Call existing Hyperoptic customers to inform them of the benefits of faster packages and try to upsell them
  • Call Hyperoptic Champions (Residents who have agreed to help promote our service) to work with them & support their activities
  • Call Building concierges to work with them, identify marketing opportunities within their buildings & support their activities to convert residents
  • Assist, as required, with booking installations for customers
  • Engage with existing customers regarding retention activity
  • To assist and convert real time chat sales enquiries
  • To answer and convert the email enquiries and voicemails within agreed SLA

Person specification:

(Essential and desirable)

  • Highly motivated, energetic sales person who loves selling and who is up for a challenge;
  • Excited to work in a fast-paced environment with constant change;
  • Ambitious and comfortable with targets. You take ownership of your work and are always looking for opportunities to exceed your targets;
  • Confident in communicating to customers over the telephone.
  • 1-2 years’ experience working in a sales driven or target driven role, in a telesales capacity (both inbound and outbound experience) with residential customers
  • Experience of explaining a service or product to customers to deliver a sale, tailoring your approach to match the prospects needs
  • Focused, and self-motivated enough to seek out and exploit opportunities to achieve your targets
  • An understanding of the broadband/telecommunications market desirable, but full training will be given
  • Keen to learn in order to achieve targets
  • Excellent spoken English

Hyper Standard: RIZE Values

Value

Reliability

Intelligence

Zeal

Excellence

Principle

Deeds are more important than words

Use your brain at every opportunity

Demonstrate passionate determination

Quality separates us from the competition

Behaviour

Do what you say you will to customers, stakeholders, and colleagues

Overcome challenges, ask questions & consider alternatives.

Go above and beyond to make things happen

Double check work & don’t make the same mistake twice

 

The role will be based in Belgrade Office. The work will be organized in shifts 09h00 – 22h00 including weekends and Public holidays that will be paid for accordingly. The successful candidate will be offered a monthly salary and milestone and achievement based incentives.

If this role is of interest and you believe you’ve got what it takes to be a part of a fast-paced and energetic business, we’d love to hear from you.

Deadline for applications: 17.02.2018.

    Konkurs je istekao.

    Hyperoptic Ltd

    We’re Hyperoptic, and we’re building a hyperfast full fibre broadband network in the UK. Our teams are located across the UK and Belgrade, Serbia    From our skilled engineers to our award-winning customer service agents, everyone has an important role to play in making the fibre magic happen. We have the ambition, the tenacity, and the talent to keep leading the way for others to follow. Going beyond the expected Whatever we’re doing – whether we’re liaising with property professionals, ... Saznajte više

    Iskustva zaposlenih

    "There is never a dull moment in customer support! A typical day involves lots of multitasking: from assisting our customers over the phone or online to helping each other out or collaborating on ideas ... " Pročitajte celo iskustvo

    Beneficije

    • ADDITIONAL DAYS OFF
    • HYBRID WORK MODEL
    • FAMILY & PARENTHOOD
    • COMPANY DISCOUNT
    • TRAININGS, COURSES, CONFERENCES
    • AWARDS, BONUSES, GIFTS
    • PRIVATE HEALTH INSURANCE
    • WORK EQUIPMENT PROVIDED
    • FOOD AND DRINKS
    • WELLNESS
    • EDUCATION, PROFESSIONAL DEVELOPMENT
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