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DNATA d.o.o. raspisuje oglas za poziciju Tours Consultant. Za obavljanje ovog posla neophodno je dobro poznavanje jezika na kojem je oglas napisan. Ukoliko tekst oglasa ne razumete u potpunosti, savetujemo vam da razmislite da li je ovo pravi posao za vas.

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dnata is one of the world’s largest air services providers. As part of the Emirates Group, dnata ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel, and flight catering services in 85 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world.

For our partner, Dubai based company Arabian Adventures, we are looking for a motivated individual with a tourism background. As part of the Emirates Group, Arabian Adventures is committed to the highest standards, offering personalized service and true Arabian hospitality.

 Tours Consultant

Russian Language
Belgrade

As a Consultant based in Belgrade, you will independently handle booking requests and itineraries from Arabian Adventures contracted Tour Operator accounts and their customers ensuring optimum service delivery. You will ensure effective coordination with internal departments and external suppliers/clients in order to provide accurate, friendly and professional services whilst minimizing cost and maximizing sales opportunities.

Job Responsibilities:

  • Respond to email enquiries and phone calls from assigned accounts within the specified SLAs

  • Offer general destination advise (including Oman, Saudi Arabia, Bahrain & Qatar) and suggest /propose pricing quotes and itineraries where required
  • Provide clients with proposals for visas, hotel bookings, ground handling, tours & excursions
  • Influence the customer to purchase upgrades or other add-ons in an attempt to achieve the department targets
  • Ensure that all requested services for ground arrangements are confirmed and provided accurately
  • Ensure all services booked are accurately charged as per the negotiated contracts
  • Liaise with our front line representatives to ensure a seamless service delivery to our customers.
  • Attend telephone inquiries and provide assistance / information to tour operators and internal companies as well as direct customers in a courteous and professional manner such that it creates a positive impact for dnata/Emirates Airlines, Arabian Adventures and the destination
  • Offer alternatives when requested services cannot be confirmed and ensure optimal materialization
  • Ensure that liability for services provided by contracted suppliers exists to enable their invoices to be processed accurately for payment
  • Provide market and competitor information as well as customer feedback on products/services to the Reservations Manager along with suggestions for improvement
  • Liaise with internal/external stakeholders to ensure our offers are the most competitive in the market by reaching out to relevant resources
  • Process all reservation requests from all channels within the stipulated time-frame
  • Be able to manually construct fares, add applicable taxes, surcharges and mark ups for every transaction
  • To constructively challenge existing processes & suggest enhancements to benefit the department
  • To achieve allocated individual targets and goals as well as contribute to team targets

Job Requirements:

  • Preferably 3 or more years of experience in sales / customer service in tourism 
  • Fluency in Russian and English language
  • Preferably Vocational or University degree
  • Excellent customer service and sales orientation
  • Result an detail oriented with utmost focus on quality and efficiency

  • Ability to work independently without supervision
  • Proficient in MS Office packages and computerized reservations systems
  • Fair knowledge of the destination and tourism in general

We are offering:

  • A dynamic, international work environment
  • A permanent contract with a six month probationary period
  • Opportunity to grow and advance within the company
  • Competitive salary and benefits

Deadline for applications: 21.08.2019.

Apply here
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dnata is one of the world’s largest air services providers. As part of the Emirates Group, dnata ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel, and flight catering services in 85 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world.

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