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Training and Knowledge Specialist

Belgrade

Job Description Summary

  • Supports development, organization, delivery and quality follow up of business related training for Customer Care front line employees
  • Works on regular adjustment and execution of consumer and business segment development programs
  • Supporting the design of customer facing processes and working procedures according to product/service requirements and general business

Your responsibilities:

  • Quality follow up of soft skill, technical and general knowledge related training for Customer Care front line employees
  • Design of comprehensive and attractive training material with end customer needs and preferences built in the content
  • Creates, performs and participates in initial and other training follow-up activities
  • Customer-facing processes stakeholder during business analyses of G2M process, followed by timely communication to front line teams
  • Information collection, distribution and knowledge management related activities related to processes, prices, services, and knowledge-base management

For the good start, you will need:

  • Minimum High School or College Degree
  • Experience in training adults and facilitating large meetings is preferable
  • General understanding of business processes dinamics
  • Minimum 1 year of experience in telecommunications industry is preferable
  • Solid command of English language
  • Excellent command of MS Office tools (Advanced PPT skills)
  • Interest in multimedia and modern teaching tools and applications

You will enjoy:

  • Working in our top class office in Belgrade
  • Dynamic and positive team spirit
  • On job education and development

 Please apply by 14.09.2019.

Konkurs je istekao.

Napomena: Poslovi.infostud.com ne vrši posredovanje u zapošljavanju u Srbiji, niti u inostranstvu. Postupak selekcije i odabira kandidata je u nadležnosti poslodavca, a odredbe ugovora o radu predstavljaju direktan dogovor između poslodavca i zaposlenog. Svi pojmovi u oglasima, koji su upotrebljeni u muškom rodu, odnose se bez diskriminacije i na osobe ženskog pola i obrnuto, osim ukoliko specifičnim zahtevima posla nije drugačije propisano.

Upoznaj poslodavca Telenor d.o.o.


Telenor d.o.o, part of international investment company, PPF Group, has been operating on Serbian market for more than 12 years. Telenor in Serbia is revenue market share leader, covering 94% of population with 4G network. Telenor entered the Serbian market in 2006 through the acquisition of Mobi 063. As of July 31, 2018, Telenor in Serbia is part of PPF Group which holds full control over Telenor’s telecommunications assets in Central and Eastern Europe, specifically in Hungary, Bulgaria,…

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