Training and Knowledge Specialist
Belgrade
Job Description Summary
- Supports development, organization, delivery and quality follow up of business related training for Customer Care front line employees
- Works on regular adjustment and execution of consumer and business segment development programs
- Supporting the design of customer facing processes and working procedures according to product/service requirements and general business
Your responsibilities:
- Quality follow up of soft skill, technical and general knowledge related training for Customer Care front line employees
- Design of comprehensive and attractive training material with end customer needs and preferences built in the content
- Creates, performs and participates in initial and other training follow-up activities
- Customer-facing processes stakeholder during business analyses of G2M process, followed by timely communication to front line teams
- Information collection, distribution and knowledge management related activities related to processes, prices, services, and knowledge-base management
For the good start, you will need:
- Minimum High School or College Degree
- Experience in training adults and facilitating large meetings is preferable
- General understanding of business processes dinamics
- Minimum 1 year of experience in telecommunications industry is preferable
- Solid command of English language
- Excellent command of MS Office tools (Advanced PPT skills)
- Interest in multimedia and modern teaching tools and applications
You will enjoy:
- Working in our top class office in Belgrade
- Dynamic and positive team spirit
- On job education and development
Please apply by 14.09.2019.
Yettel je novi tehnološki i telekomunikacioni brend PPF Telekom Grupe, predstavljen 2022. godine u Bugarskoj, Mađarskoj i Srbiji. Pružamo digitalne usluge i povezanost, sa fokusom na korisnike i jednostavnom misijom: pomoći im da pronađu svoj balans. Imamo skoro tri miliona korisnika u Srbiji i do marta 2022. godine poslovali smo pod imenom Telenor Srbija. Prisutni smo na tržištu od 2006. godine i trenutno zapošljavamo više od 1800 ljudi. Za one koji tek započinju svoju karijeru, tokom cele godine ... Saznajte više
Iskustva zaposlenih
"Odabrao sam Yettel kako bih se upoznao sa radom korporacije. Zanimalo me je kako funkcioniše komunikacija i rad u tako velikom sistemu. Najviše me je iznenadila posvećenost ljudi u timu da mi na najbolji ... " Pročitajte celo iskustvo
Beneficije
- EDUKACIJA, PROFESIONALNI RAZVOJ
- ZABAVNI SADRŽAJ
- WELLNESS
- SPORT I REKREACIJA
- DOBROVOLJNO ZDRAVSTVENO OSIGURANJE
- DODATNI SLOBODNI DANI
- FLEKSIBILNO RADNO VREME
- NAGRADE, BONUSI, POKLONI
- OBEZBEĐENA OPREMA ZA RAD
- PORODICA I RODITELJSTVO
- OBUKE, KONFERENCIJE
- HRANA I PIĆE
- OTKUP OPREME
- RAD OD KUĆE
- DRUŠTVENA ODGOVORNOST