Video Games Customer Support - with English
Belgrade
WHYTTEST is a growing IT company, that offers testing services for video games and software.
We were founded in 2014 in Bucharest, Romania and since then, we have been growing, by maintaining both the nice work environment of a local company and the professionalism of an international one.
With us, you will have the chance to level-up your career, learn new stuff and be one of the first people to play a game that isn’t on the market yet.
All jobs at Whyttest are full, daytime jobs. Only applications in English will be answered to.
Website: www.whyttest.com
Facebook: https://www.facebook.com/whyttest
Role of the Support Agent:
Your mission will be to offer high quality assistance to online communities of players. You'll meet the high expectations of both the players and the development teams and promote a player-centric attitude.
Required Skills and Competencies
- Written and spoken fluency in English.
- Patience. Has the ability to explain mechanics and situations several times when necessary; Is able to understand and overcome the language barrier.
- Empathy and customer oriented attitude: Interacts with others in a tactful manner; Understands the player’s perspective; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Experience working in player/customer support is preferable but not mandatory.
- Passion for games. Experience with online communities is a plus.
Responsibilities
- Responding to written tickets, by creating a player-centric experience.
- Maintaining low response times as defined by internal and external standards.
- Providing personalized responses wherever desirable.
- Providing updates on queue health, identifying, communicating and resolving ticket spikes and common issues.
- Representing the work of our partners to our players and providing best player experience.
- Working closely with the development team, to maintain strong communication channels with all involved parties.
Our offer:
- We provide an in-depth training, held by our most experienced lead testers, with a practical approach, so you could be efficient in your job immediately.
- Individual Training Budget – we care very much about the professional as well as personal development of our heroes, so trainings are offered to our hard-working team members.
- Frequent development opportunities (for example: Software Testing, Management, Technical positions etc.)
- Team building events
When applying, please send your CV in English along with a cover letter.
Deadline for applications: 26.05.2018.
Testronic d.o.o.
When it comes to QA and Testing for games, VR, and film & television, you need to consider solutions that work. We’ve got over 20 years of experience partnering with video game and entertainment companies from around the world. We give you Quality Assurance, Localization, Compliance and Certification, and Customer Support that get it right the first time. Every time. Our mission is to truly understand our partners, and their customers so that we help create entertainment experiences that exceed…
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