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Konkurs je istekao.

Video Games Customer Support Agent

Whyttest d.o.o.

Beograd

20.09.2018.

ugovor puno radno vreme dostupno studentima dostupno osobama sa invaliditetom

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Video Games Customer Support Agent

Belgrade

WHYTTEST is a growing IT company that offers testing services for video games and software.

We were founded in 2014 in Bucharest, Romania and since then, we have been growing, by maintaining both the good work environment of a local company and the professionalism of an international one.

With us, you will have the chance to level-up your career, learn new stuff and be one of the first people to play a game that isn’t on the market yet.

All jobs at Whyttest are full, daytime jobs. Only applications in English will be answered to.

Website: www.whyttest.com

Facebook: https://www.facebook.com/whyttest

What a Customer Support Agent does at Whyttest:

Your mission will be to offer high quality assistance to online communities of players. You'll meet the high expectations of both the players and the development teams and promote a player-centric attitude.

The main responsibilities include:

  • responding to written tickets, by creating a player-centric experience
  • maintaining low response times as defined by internal and external standards
  • providing personalized responses wherever desirable
  • providing updates on queue health, identifying, communicating and resolving ticket spikes and common issues
  • representing the work of our partners to our players and providing best player experience
  • working closely with the development team, to maintain strong communication channels with all involved parties

The next Customer Support Agent must be:

  • customer oriented attitude - interacts with others in a tactful manner; understands the player’s perspective; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments
  • has the ability to explain mechanics and situations several times when necessary
  • a good team player
  • patient
  • advanced in English skills (both written and verbal)

Nice to have:

  • experience working in player/customer support is preferable but not mandatory
  • passion for games
  • experience with online communities is a plus

Our offer:

  • we provide an in-depth training, held by our most experienced lead testers, with a practical approach, so you could be efficient in your job immediately
  • individual Training Budget – we care very much about the professional as well as personal development of our heroes, so trainings are offered to our hard-working team members
  • frequent development opportunities (for example: Software Testing, Management, Technical positions etc.)
  • team building events

When applying, please send your CV in English along with a cover letter.

Deadline for applications: 20.09.2018.

    Konkurs je istekao.

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