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The Program Management Team is responsible for successfully managing the life-cycle of training requirements with our international clients and to ensure high quality of program set up and training delivery. They need to have ongoing communication with key client decision makers and learners through the duration of training and co-ordinate with the other Learnlight teams to assure we meet and exceed training objectives.

We are looking for:

Virtual Program Administrator (English)

Work from Home

The tasks involved are in the following areas:

  • Managing clients on a day-to-day basis
  • Providing Learner support
  • Using the LL platform to manage courses
  • Reporting on key performance metrics
  • Supporting the team and the wider business with other administrative tasks 

Responsibilities & Tasks

Managing Programs

  • Understanding program requirements, conditions and policies agreed with the client
  • Understanding department workflows and following them for tasks
  • Identifying key client tasks to prioritise
  • Planning, implementing and supervising the necessary measures for the beginning and end of Programs
  • Providing support to our sales team to maximise opportunities with clients and maintain a successful relationship
  • Being the main point of contact for the client (HR department) and provide ongoing communication
  • Offering solutions to clients with any challenges that may arise 

Learners Support

  • Being communicative with learners
  • Showing empathy with learners
  • Provide ongoing learner support through their program

Use of LL platform and Databases

  • Demonstrate agility and autonomy with the general use of the LL Platform
  • Be meticulous in keeping the information updated in LL platform
  • Develop knowledge of the different functions of the LL Platform
  • Show agility and autonomy with the general use of the internal database of the company
  • Be colaborative in giving feedback about the platform and proposing changes
  • Develop competence in using the Program Management Sharepoint site 

Reporting

  • Report on ongoing key Management Information
  • Generate key reports with accurate information and according to the general template
  • Deliver reports in a timely manner
  • Provide pro-active support for any challenges in reports 

Administrative Tasks

  • Collection of teacher FTFE documents (signature sheets, ..) and delivery of them to the FTFE expert person
  • Delivery of the respective documentation to the client
  • Review of billing attachments with their respective invoices

Required Personal Skills

  • C1 level or higher of English
  • Additional languages (Spanish, German, French or Italian) are a plus
  • Excellent communication skills
  • Good Interpersonal skills to interact and work with the team and the wider business
  • Good organization and planning of work
  • Courtesy and kindness in dealing with our clients and learners
  • Excellent time-management skills
  • Have a global business vision of the wider Learnlight team 

Required Technical Skills

  • Advanced level of Office (mainly Word, Excel and PowerPoint)
  • Good general IT skills with a pro-active approach to learning new system

Details

Contract: Freelance/Private Contractor/Sole Proprietor
Hours: Full time
Location: Virtual/Remote/Online

Rok za konkurisanje: 16.12.2018.

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Learnlight is an EdTech company that's passionate about putting trainers at the heart of the learning experience, because that’s what delivers life-changing impact. We use award-winning technology to deliver language and skills training online and on the ground, to learners in more than 150 countries. Learnlight was founded in 2007 with a dream to bridge the gap between the disparate worlds of education and technology. Our vision was to create an ‘EdTech’ company that harnessed cutting-edge…

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