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Visa Application Agent

TLScontact d.o.o.

Beograd

24.10.2018.

ugovor puno radno vreme

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We are looking for full time Visa Application Agent in Belgrade, Serbia to join our team for a fixed period of time (1 year with possibility of prolongation). The working week is Monday-Friday (40 hours per week). The Visa Application Agent has the responsibility for handling Visa Applications in accordance with company processes.

Visa Application Agent

Your Key Responsibilities will be:

  • Handle day-today Visa Applications in compliance with Standard Operations Procedures,
  • Greeting customers, supporting completion and checking of applications, obtaining bio-metric data and other documentation,
  • Following an established and defined filing and administration process, guided by a computer-based system,
  • Ensure engagement with applicants, provide a first-class service and positive customer experience,
  • Flag to Management/Supervision applications that may give rise to concern,
  • Handle customer complaints assertively, and efficiently,
  • Handle problem customers assertively and diplomatically,
  • Support initiatives to support the ongoing improvement of business performance,
  • Support colleagues to develop and implement continuous improvement initiatives,
  • Performs business trips abroad when required by the Management.

Essential Requirements:

  • General education to higher secondary school level,
  • Robust knowledge of customer service techniques and principles,
  • Demonstrable experience in a customer service role engaging direct liaison with the public,
  • Working in a fast-paced and at times highly pressured environment,
  • Competent technology skills in particular with MS Office.
  • Fluent in English. Knowledge of any other language will be considered as an advantage,
  • Excellent personal time management and organizational skills.
  • Can do attitude and willingness to go the extra mile when required
  • Self-motivated
  • Patient, professional and with a stable personality
  • Available to work extended hours from time to time, and at short notice
  • Able to demonstrate a clean criminal record, in accordance with the vetting/declaration process of the base country location.

Desirable Requirements:

  • Experience in a Public Sector / Government client working environment / Visa Application Business/ Sales Department,
  • Experience of working abroad and / or in an international organization,

We offer:

  • Fixed term employment (1 year with a possibility of prolongation),
  • A nice and interesting working environment.

Who we are:

TLScontact is a pioneering company specialized in providing customer relationship management excellence within a face-to-face environment. We are part of the Teleperformance Group, the worldwide leading provider of exceptional customer experience in all our countries of operations. We operate a growing number of face-to-face contact centers worldwide. TLScontact offers its clients an end-to-end solution, starting with information provision across multiple media platforms, to the direct face-to-face contact experience and back office tasks. Our contact centers are the essential link between organizations and their customers.

Deadline for applications: 24.10.2018.

    Konkurs je istekao.

    TLScontact d.o.o. Beograd

    Founded in 2007, TLScontact works with governments from around the world to provide visa and consular services on their behalf to travellers and citizens.  Present in 90 countries, TLScontact operates 150 visa application centres and handles over 4 million visa applications every year. Harnessing new technology, we support governments in their digital transformation, helping to improve efficiency and enhance customer service.  TLScontact is part of the Teleperformance Group, the global…

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