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Konkurs je istekao.

WordPress Customer Support Agent

TMS

Beograd

16.07.2021.

ugovor puno radno vreme

Who we are:

TMS is a growing software development company, which works both on its own online products, and on client's projects all over the world.

Our young and passionate team is growing fast, and we tend to fill in each position with great people and ambitious professionals. Part of our team is moving into a new office, so we're looking for a WordPress Customer Support Agent to join us.

Who you are:

An enthusiastic, empathetic, punctual, and passionately communicative person, experienced with WordPress, loving to deal with web tools and gadgets, and excited to be able to help people, to solve problems, and improve the customer experience.

What you'll do:

  • Communicate with our customers (in English) through a helpdesk, and help them resolve the questions and problems they have related to our products - mostly for the https://wpamelia.com and https://wpdatatables.com
  • Work as a part of our Customer Success team to improve the overall user experience with our products, documentation, customer service. Customer satisfaction is measured through ratings/reviews, waiting time, time to resolution, and overall retention rate.
  • Contribute to the overall product quality through other activities that help customers to achieve their goals with our software (FAQ, screencasts, improving documentation).
  • Proactively collect customer feedback and help with incorporating it into the products.
  • Work in different shifts

Your qualifications:

  • Experience with WordPress, CSS, HTML; even a basic understanding of the code (JS, PHP) is a big plus.
  • Demonstrated previous experience in Customer Support.
  • Spoken and written English on a C1+ level.
  • "Can do" attitude, willingness to help others, ability to "put yourself into customers' shoes".
  • Fast typing skills (50+ words per minute) in English.
  • Fluency with computers and online products.
  • High attention to detail.

What we offer:

  • Young, dynamic, entrepreneurial team.
  • Working in a friendly, family-like atmosphere.
  • Exciting and challenging products to work with.
  • Flexible schedule.
  • Team building activities.
  • Personal development through training and certifications.

Only shortlisted candidates will be contacted.

    Konkurs je istekao.

    TMS | Trafft, wpDataTables, Amelia

    Founded in 2014, TMS was built and grown around developing our own software products that are now used by tens of thousands of businesses and individuals around the world. Today we are proud to work on 3 in-house products: wpDataTables, Amelia and Trafft, covering the complete product lifecycle - ideation, design, development, customer success, marketing and sales

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