Konkurs je istekao.

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Workforce Management and Reporting Team Leader

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Responsibilities:

  • Leading Workforce Specialists and Experts, coordinating everyday and long tearm activities such as front line volumes and staff planning , real time monitoring of channels’ performance and broadcasting proces.
  • Leading analysis and reporting of Customer Care results and trends, efficiency and profitability improvement initiatives.
  • Responsibility for maintainance  and improving of Customer Care internal systems and tools.
  • Identifying and leading initiatives and projects for improving customer experience, performance gaps and/or operational efficiency within Customer Care.
  • Following individual and team performance on set KPI achivement and acts accordingly on improvement areas.
  • Crating individual and team developement plans and enables execution.
  • Bringing fresh ideas and proactive attitude on challenging issues.

Requirements:

  • University degree or Higher Education Diploma
  • Knowledge of Customer Care processes and Telenor services is a plus
  • Excellent communication and leadership skills
  • Knowledge of WFM processes and applications is preferable
  • Fluent in English
  • Proficient with MS Office

We offer:

  • Working in a dynamic environment allows to freely express opinions, ideas and inspire new ways of doing things
  • Competitive terms and conditions
  • Be part of a highly competent and collaborative environment

Please apply by 12.10.2018.

Konkurs je istekao.

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