Account Manager

We are currently seeking a reliable and experienced Account Manager to join our team in support of our partner company – Online Marketing for Doctors. Our partner is a full-service digital marketing agency focused exclusively on connecting patients around the world with the best medical and healthcare providers in their fields.

As an Account Manager, you will be responsible for managing relationships with OMD’s clients, ensuring their needs are met, and acting as the primary point of contact between the client and the company. You will maintain and grow client accounts, ensure client satisfaction, and identify opportunities for upselling or cross-selling. You will also collaborate with internal teams to deliver on client expectations, manage client communications, handle strategy and contract negotiations, and track account performance.

Responsibilities:

• Project Coordination & Management: Coordinate and manage a variety of projects from their initiation to their completion, including setting clear deadlines, tracking progress, and swiftly resolving any arising issues
• Communication & Liaising: Serve as a primary contact for all project stakeholders, keeping them informed about progress and any changes, negotiate and maintain relationships with third-party providers and partners to ensure seamless collaboration
• Client Relationship Management: Build and nurture strong, lasting relationships with our clients. You will act as their main point of contact and advocate, ensuring their needs and expectations are met and surpassed where possible
• Strategic Oversight: Gain an in-depth understanding of each client’s unique goals and challenges, converting them into actionable plans for our SEO, PPC, Web, Social, and Content teams
• Documentation & Quality Assurance: Prepare and circulate project documentation (such as plans, schedules, budgets, and reports), review team outputs to ensure alignment with client objectives and the agency’s stringent standards of quality
• Sales & Growth: Recognise opportunities for upselling and cross-selling, broadening client accounts in a manner that provides value and is congruent with their digital marketing objectives
• Team Collaboration: Collaborate closely with Department Heads to guarantee strategy execution and deadline adherence
• Reporting & Analysis: Regularly assess campaign performance provided by the production team and provide clients with insightful reports and recommendations for ongoing improvement
• Process & Team Improvements: Suggest and implement process improvements to optimise the functionality and environment of the team
• Cultural Awareness: Keep up to date with popular marketing culture and trends, providing valuable perspectives and insights that make our work stand out
• Reference: PStEUaiRFi_HtclwtWwuHC67qGzHSIzcMR-iZ8zyc1VKkKBVgz42dEJ6cB7vTd6M

Qualifications:

• Bachelor’s degree in business administration, marketing, or a related field – preferred
• 4+ years of experience as an Account Manager, preferably within a digital marketing agency or a related field
• Comprehensive understanding and knowledge of sales funnel, marketing funnel, customer journey, PPC (Google and/or Bing Ads, Meta and Tiktok ads), SEO (on and off page), Web Development (landing page and website best practices), and Content (copywriting and visual creatives) best practices
• Strong leadership skills with the ability to motivate and mentor teams to achieve goals
• Excellent English communication and interpersonal skills
• Excellent negotiation and persuasion skills
• Ability to engage and build relationships with clients
• Experienced in handling and managing budgets effectively, ensuring a high Return on Investment (ROI) for client projects while minimising overrun costs
• Proficiency in using project management software and tools (Teamwork is a plus)

We offer:

• Full-time, remote work
• Working hours: Monday to Friday, starting at 8am CET (flexible)
• Private Health Insurance from day 1
• Timely and organized performance review

If this seems like the right job for you, we invite you to submit your resume in English. Please keep in mind that resumes in other languages might not be considered.