Client Service Executive

Type: Full-Time

About Us

At TTS, we pride ourselves on delivering exceptional service where transport meets talent. We work with high-value clients across the mobility and talent sectors, providing seamless, premium support at every touchpoint.

The Role

We are seeking a Client Service Executive to join our growing team. In this role, you will serve as the first point of contact for our VIP and corporate clients, delivering professional, proactive, and personalised support across multiple channels — including email, phone, chat, and messaging platforms.

Your mission is to ensure every client interaction reflects our commitment to excellence. You’ll handle inquiries, resolve issues efficiently, coordinate internally when needed, and build trusted relationships through consistent follow-through.

Key Responsibilities

• Provide high-quality customer support to high-value clients via email, phone, messaging platforms, and live chat.
• Manage incoming inquiries, bookings, and service updates with accuracy and efficiency.
• Proactively anticipate client needs and deliver solutions before they are requested.
• Collaborate with internal teams (operations, logistics, partnerships) to ensure smooth execution of client requests.
• Maintain detailed records of client interactions and feedback to enhance the overall experience.
• Uphold brand tone and standards in every interaction.
• Reference: SctqHZaO6PqXPgA_SbS4fKAergQWM63zBT_mAbC39y_FbAsAsCPL1Zq2J3ZViCW7

About You

• 2+ years in client service, customer success, luxury hospitality, or account management, ideally working with premium or B2B clients.
• Exceptional written and verbal communication skills.
• Calm under pressure with a problem-solving mindset.
• Highly organised, detail-oriented, and able to manage multiple conversations simultaneously.
• Tech-savvy and comfortable working with CRM and communication tools.
• A natural relationship builder with a passion for delivering great service.

Why Join Us?

• Work with prestigious global clients.
• Be part of a fast-growing, dynamic team where your voice matters.
• Opportunities for growth into senior account or relationship management roles.