IT monitoring operator

Fincore Ltd is a leading expert in real-time transaction and information management systems. We specialise in cloud-based enterprise applications and we enable large and complex organisations to make good, consistent decisions by helping them interrogate complex data sets and control their mission critical business processes.

For our office in Belgrade, Serbia we are looking for:

IT monitoring operators

Your Qualifications:

• Educated to at least first degree level in Computer-Science, Electronics, Mathematics, Theoretical Physics, Mechanical engineering, Technology, Management or similar
• Good knowledge of MS Office package (Word, Excel , Outlook).
• Reference: 6XfHLkoE3Vdy7BqzcsxL2O27g3uTynmvbktoa4Qb5uh4cKjynvc24TUSWKFOCLyN

Desirable:

• Experience with any of scripting languages (Linux/Unix bash, Perl, MS batch, Vbs/Wmi )
• Knowledge of SQL

Personal Characteristics:

• Fluency in English – written and spoken
• Multitasking work, with more critical issues at same moment, ordering by priorities and escalation of critical
• Proactive attitude toward problems, with analytical mind set
• Keeping high standards in work
• Understanding of business processes
• Motivated, disciplined and enthusiast
• Good communicator
• Good team player

Your Responsibilities:

• Visual following of monitoring systems
• Punctuality in tasks given
• Strict following of HELP DESK SLA (support contract), processes and procedures like explained in Help Desk manual and during training
• Logging of problems, notifications and critical warnings in ticketing system
• Notification of different teams about critical issues
• Communication with different technical teams on assigning tasks for resolving issues and following tickets until resolution
• Creation of weekly and monthly reports (internal and external)
• Performing precisely scheduled activities and logging them into daily activity diary according to defined procedures
• Providing monitoring on 40h work week basis ( shifts including overnight hours, weekend and public holidays)

We offer:

• Positions with permanent status
• International travel
• Remuneration and social insurance on full salary
• Trainings
• Great multinational team with experienced and helpful colleagues

Let us know if you want to play by sending your resume (and whatever else you might see fit)

Sign-on bonus pool has been established for this opportunity and will be distributed based on experience and background relevance

Deadline for applications: 19.06.2013.