Online Customer Service Operator - Italian language

Join the PWO by Lottomatica - Online Customer Service Team and Be a Customer Satisfaction Champion!

Ready to make a difference and have fun while doing it? At PWO by Lottomatica, we're all about winning big in customer satisfaction, and we need enthusiastic and dedicated individuals like you to join our Online Customer Service Team!

What You'll Do

• Be a Customer Hero: Bring your A-game every day to support our awesome customers, resolving their issues, answering inquiries, and handling complaints with a smile.
• Build Strong Connections: Engage with customers through live chat, phone, and email, creating trust and long-lasting relationships with open, friendly communication.
• Stay Ahead of the Game: Keep up-to-date with all planetwin365 products, services, and promotions to keep our customers informed and excited.
• Go Above and Beyond: Always strive to exceed customer expectations, making every interaction a memorable one!
• Reference: -r9mU3VUXrs3ZXwT9qIdUQCqp16MT_kHAghGA1wpW1cJu4UWB9VSjKWfQNThfkjb

What We’re Looking For

• Language Wiz: Fluent in Italian and proficient in English since our customers are based across Italy.
• Tech Guru: Skilled with computers (MS Office) and ideally familiar with CRM systems.
• Problem-Solving Pro: Ability to multitask, solve problems efficiently, and work well both independently and as part of a team.
• Sports Fanatic: Passionate about sports betting and the online gaming industry is a big plus!
• Flexible Superstar: Comfortable with shift work and occasional office visits.

At PWO by Lottomatica, we believe in fostering a fun, inclusive, and innovative environment where every team member can thrive. Here’s what you can look forward to:

• We keep track of the market and stay competitive with remuneration package and reward system. 
• We have introduced Work.Live.Play. initiative which is about flexible ways of working in PWO! We know that flexibility in our lives matters, so you can choose between office-based or hybrid working options to accommodate everything going on in your life. Check out more at Work.Live.Play.
• Our people’s health and wellbeing are the priority for us, so we offer extensive private health package.
• With us, you can boost your career and have access to the learning content at any time through the online learning platform.

Eager to Uncover Our Story? 

Dive into our Corporate Wonderland: https://lottomaticagroup.com/en-us

Catch the Behind-the-Scenes Action on Instagram: We Are PWO (former SKS365) (@we_are_pwo) • Instagram photos and videos

Let's Get Linked on LinkedIn: PWO by Lottomatica