Operations Customer Service & Support Senior Manager/Director

Senior Manager/Director of Operations

About US

LimoRes.net is a Web platform for worldwide ground transportation services. With service in more than 5,000 airports around the world, it provides more coverage than any other company in the industry. Headquartered in New York City, LimoRes.net is revolutionizing ground transportation with its sophisticated proprietary software and back end infrastructure.

About the Department and the job:

LimoRes.net Operations (Customer Service & Support) Department in Belgrade is looking for an experienced Manager with web and customer care background to lead and develop the team. LimoRes.net's main call center and Operations Department is headquartered in New York City. The Operations Department in Belgrade serves as a second tier support for LimoRes.net's customers in addition to performing exclusive operational tasks that are unique to the Belgrade branch. The person who will lead this department will manage a team of 15+ employees who work 24/7 shifts and will report directly to the Chief Operating Officer in NYC.

Requirements:

• Minimum of 3 years work experience including management experience in a call center or customer support center environment
• Past experience in a web based company is a plus
• Logistics or Transportation experience preferred
• Excellent English knowledge (written and spoken)
• An inspiring leadership personality with very effective people management and team building skills
• Experience developing and implementing process improvement methodology in a web based operational environment
• Strong analytical skills to increase productivity and lead continuous improvement activities
• Six Sigma or similar quality program experience a plus
• Excellent organizational and communications skills
• Fast learner and able to quickly adapt to changes
• Proven ability to function and succeed in a fast paced environment
• Holds a University degree in Business, Management, Logistics, or similar focus
• Reference: j4-LJDVdoFh5rgiqkHuuTOZSe25XFgkL21JK9bYYsYX7rP0cEfbShH02EydGoMK7

Tasks:

The ideal Candidate must be comfortable working in a team environment and have the ability to manage staff, implement and monitor procedures, as well as prioritize and multi-task.

• Manage the daily tasks of the department and continuously optimize team performance
• Work closely with the NYC staff to ensure implementation of company's customer care policy and accomplish the department's goals.
• Enhance staff performance by designing, developing, presenting, and evaluating training programs
• Communicate with customers and affiliates, and guide the team to provide excellent customer service and support to relevant stakeholders.
• Serve as a product and process expert and resource to the team
• Measure and monitor theteam for quality of service andaccountability

What LimoRes.net Offers

• Opportunity to work in a fast growing international company
  
• Opportunity to work in an online environment
  
• Competitive salary

Please send your CV with cover letter exclusively in English.

{mail}

{erkdate}