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Senior IT Desktop Support Specialist
Senior IT Desktop Support Specialist
About the Role:
We are seeking a skilled and experienced Senior IT Support Specialist to join our dynamic team. In this role, you will provide advanced technical support to our employees, ensuring the smooth operation of all end-user devices and applications. You will also play a key role in troubleshooting technical issues, administration of IT systems and implementing IT solutions.
Join us to be part of a team shaping the future of telecommunications!
ROLE OVERVIEW:
- Provide advanced technical support for all end-user devices
- Troubleshoot and resolve complex technical issues related to OS, hardware and software.
- Install, configure, and maintain operating systems, software applications, and security updates.
- System administration of Microsoft 365, SCCM, AD and Intune.
- Participating in IP network implementation and maintenance.
- Provide training and support for end-users on IT-related topics.
- Document technical issues and solutions.
- Stay up to date with the latest industry trends and technologies.
- Participate in on-call duty rotations to provide after-hours support.
- Perform fieldwork to support shop, sales, and technical facilities.
- Engage in project work and suggest optimizations for IT systems and processes.
MAIN REQUIREMENTS:
- Bachelor’s degree in information technology, computer science, or a related field.
- Minimum of 5 years of experience in IT support or a similar role.
- Proficiency in troubleshooting hardware and software issues.
- Strong knowledge of Windows, Android, and iOS operating systems.
- Experience with Intune, SCCM, and Microsoft Azure.
- Experience with network protocols and configurations.
- Excellent communication and interpersonal skills.
What we offer:
- Open working space and flexible working hours
- Training and development programs
- 25 days paid holiday leave per annum
- Laptop, mobile phone and tariff package in line with company policy
- Private health insurance
- Recreation or health program
- Participation in annual bonus system
- Competitive terms and conditions
Only shortlisted candidates will be contacted.
CETIN d.o.o. Beograd
CETIN je član CETIN International-a, vodećeg veleprodajnog provajdera usluga aktivne i pasivne telekomunikacione infrastrukture u centralnoj i istočnoj Evropi, koji posluje u Slovačkoj, Mađarskoj, Srbiji i Bugarskoj. CETIN upravlja telekomunikacionim portfoliom visokog kvaliteta koji obuhvata kompletnu infrastrukturu mobilne mreže širom Srbije, optičku i bežičnu mrežu, agregacione mreže i data centre. Pokrivenost naše mreže na nivou cele države kao i veliko iskustvo omogućavaju nam da…
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