Senior Service Design Consultant

We are passionate about operational excellence

www.trizma.com

Combining high intellectual base in Serbia with Contact Centre expertise, experience and partnering network developed through successfully serving large corporate clients since 2002., Trizma is positioned to become Serbia's central point for providing high quality near-shoring and BPO solutions to markets around the world.
Starting cooperation with a globally recognized multinational company, Trizma is looking to hire high language skilled candidates to provide quality support to different European markets, on the following position:

Senior Service Design Consultant

Primary function of this position is to meet Customer needs and align them with company’s organization and policies. Senior service design consultant will provide:

• technical review and approval of new opportunities
• technical design of networks between company and customers
• security expertise, technical risk analysis
• support for: Sales and Account teams, Solution Architects and other Global groups, including Marketing and ITS, who need to understand the technical customer requirements, both in short and long term.
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Key Responsibilities:

• Solution excellence – design of large WCS opportunities and non-standard components, support and assists S&A teams, collect and manage feedback for continuous process improvement, monitor and support complex WCS transitions and implementations, ensure that technical requirements, risks, supporting components are fully identified.
• SOW accuracy and integrity – validate Technical/Operational service delivery components of SOW, provide Input on SOW template development.
• Management support – review and approve technical solution requirements , provide recommendation for infrastructure/technology investments, minimize costs by insuring adequate level of standardization, understand customer requirements and deliverable solutions so they remain profitable

Qualification:

• 5-10 years technical experience including hardware and software for tools and networking
• 3-5 years related operational experience
• Ability to work under tight timelines in a demanding environment
• Evaluates risk independently and propose contingency plans
• Good business acumen and ability to negotiate up-sell and margin improvement
• Excellent verbal and written communication skills
• Strong presentation skills
• Takes a leadership role in challenging standard approaches
• Provide Business Impact Analysis at an enterprise level

If you are confident that you are the right candidate for this challenging position, please send your CV.

For more information, please contact us on chat. We are available from 09-15 hours.

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