Tracking Specialist

Are you passionate about ensuring seamless operations and enhancing the customer experience? Do you thrive in fast-paced environments and love tackling challenges head-on? If so, we have the perfect opportunity for you! 

We are on the lookout for a talented Tracking Specialist to join our vibrant logistics and transportation team. In this pivotal role, you will play a vital part in monitoring shipments, optimizing delivery processes, and providing real-time updates that keep our clients in the loop.

Role Description

Our reputation is built on the quality of our service, and we are currently seeking a highly skilled individual to join our team as a Tracking Specialist. Your responsibilities will include ensuring smooth day-to-day operation of our tracking systems and monitoring shipments, maintaining communication with clients and carriers, and resolving any issues.

This is a full-time onsite role located in Novi Sad, Serbia.

Flexibility is something we truly appreciate, so we welcome candidates who are open to working any of our shift options — first shift or second shift — depending on the needs of the company (No rotation required).

You will work five days a week, Monday through Friday.

How You’ll Contribute:

• Shipment tracking, locating and coordinating the movement of the freight
• Providing support and updates to drivers and customers
• High-level focus on customer service
• Always updating customers if there are any delays or unexpected situations
• Solving problems that could affect on-time delivery
• Making sure freight is loaded/unloaded correctly, and documents match, collecting paperwork
• Identifying any special needs for each load and prioritizing time-sensitive loads
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Qualifications:

• At least 1 year of previous experience in logistics (in the same or a similar role) is required.
• Fluent in English, both written and verbal

To provide excellent service, our new colleague should have strong verbal and written communication skills. It is preferable for them to be able to multitask and pay attention to detail and be eager for additional knowledge and development. Also, effective problem-solving skills, organization and strong work ethic are critical for success in this role.

Why should You apply?

• Enjoy paid training that equip you with the skills needed to excel in your role
• After six months of employment, you will have access to private health insurance
• Join a supportive team that values cooperation & communication
• Gain access to our specialized platform that offers resources and support for mental health, promoting a healthy work-life balance
• Participate in regular team building activities

If you think you are suitable for our team and you are interested in this position, please submit your resume.

We look forward to hearing from you!