Support Specialist

Monri Payments is a company specializing in card payment processing and the development of solutions for fiscal cash registers. With headquarters in Zagreb, Sarajevo, and Belgrade, Monri also operates in Slovenia, Montenegro, North Macedonia, and Romania. As a member of Payten, Monri is part of the ASEE/Payten group. The company employs over 170 people across 7+ locations or remotely, serving over 16,000 clients in the region.

As a Support Specialist, in our Technical Support team you will be:

• Handling administrative and operational processes related to POS terminals, including activation, replacement, and deactivation requests
• Monitoring POS transactions and preparing regular reports for internal and external stakeholders
• Acting as the main point of contact with merchants, service providers, customer service, and technical support teams
• Troubleshooting technical and functional issues with POS devices and transactions
• Preparing and analyzing data to support sales, finance, and marketing functions
• Maintaining and updating internal data and CRM systems
• Providing logistical and documentation support (e.g., contracts, archiving, internal procedures)
• Collaborating with IT, Legal, and other departments on business initiatives, regulatory compliance, and process improvements
• Reference: RMmRhW_AVpEEOqu7VZmJ1L0OxG2n11dZw-kO9Hxclbo.

About you:

• Bachelor’s degree (preferably in Economics, Engineering, or Organizational Sciences)
• Previous experience in operations, customer service, technical support, or business/data analysis is an advantage
• Background in fintech, banking, or software development is highly valued
• Strong communication and organizational skills
• Proficiency in Excel, CRM systems, and ticketing tools (e.g., Creatio, Microsoft Dynamics 365, Salesforce)
• Basic understanding of card payment processes and POS infrastructure is desirable

What we offer:

• Full-time indefinite employment
• Never late for work - flexible working hours
• Never work alone - inspiring teammates
• Onboarding journey - supervisor to learn, buddy to fit into the team
• Shake your brain - Knowledge Infusion soft skills academy
• Personal and family well-being - private health insurance for you and your immediate family
• Carefree retirement days - voluntary retirement scheme
• New financial investments? - favorable terms in cooperation with particular banks
• Dedicated employees - awarded employees
• Monri cares for family – benefits for parents (more days off, paid part-time working hours, Full-time Mom, gifts for kids)
  Birthday checklist - older, wiser, paid day off
• Other benefits (hybrid working model, casual dress code, canteen, team-building activities, New year parties, free refreshments)

When you join us, we want to make sure you feel valued – and that you are rewarded for your great work!

*Please note that your application will be stored in our recruiting base for 2 years. It will only be used for the purpose of recruitment and selection and will not be available to third parties. Please do not submit additional documents. Only short-listed candidates will be contacted.