Agent podrške / Support Agent (Call Center Email + Chat + Phone)

Agent podrške (Call Center Email + chat + telefon)

Argo Investments doo Beograd, renomirana kompanija u oblasti igara na sreću (kockanje i klađenje), traži posvećene i komunikativne agente podrške za naš call centar u Beogradu. Ako ste osoba koja uživa u rešavanju problema i pružanju pomoći klijentima putem telefona i emaila, ovo je prava prilika za vas da postanete deo našeg dinamičnog tima.

Odgovornosti:

Odgovaranje na upite igrača putem telefona, emaila i četa.
Rešavanje problema igrača i pružanje tehničke podrške.
Praćenje i evidentiranje zahteva igrača u sistemu.
Saradnja sa drugim timovima radi efikasnog rešavanja problema igrača.
Održavanje visokog nivoa zadovoljstva igrača kroz profesionalnu komunikaciju.
Pravovremeno i tačno informisanje igrača o uslugama kompanije.

Kvalifikacije i uslovi:

Odlične komunikacione veštine, kako usmeno tako i pismeno.
Iskustvo u radu sa korisnicima ili u call centru je prednost.
Osnovno poznavanje rada na računaru i MS Office paketa.
Sposobnost rešavanja problema i rad pod pritiskom.
Poznavanje engleskog jezika poželjno i ruskog prednost.

Šta nudimo:

Konkurentna plata sa mogućnošću bonusa na osnovu performansi.
Rad u dinamičnom i podržavajućem timu.
Mogućnost profesionalnog razvoja i napredovanja u karijeri.
Fleksibilno radno vreme (smenski rad).
Obezbeđeni treninzi i obuka za unapređenje veština.
Privatno zdravstveno osiguranje + fitnes pass.
Prijateljsko radno okruženje sa modernim kancelarijskim prostorom na Novom Beogradu.

Ako ste spremni da postanete deo našeg dinamičnog tima i doprinesete poboljšanju korisničkog iskustva, pozivamo vas da se prijavite. Radujemo se mogućnosti da vas upoznamo i razmotrimo vašu prijavu za ovu uzbudljivu poziciju u Argo Investments doo Beograd.

VAŽNA NAPOMENA: Molimo Vas da pošaljete CV ISKLJUČIVO na Engleskom jeziku.

Support Agent (Call Center Email + Chat + Phone)

Argo Investments doo Belgrade, a renowned company in the field of games of chance (gambling and sports betting), is looking for dedicated and communicative support agents for our call center in Belgrade. If you are someone who enjoys solving problems and helping customers over the phone and email, this is the right opportunity for you to become part of our dynamic team.

Responsibilities:

Responding to user inquiries by phone, email and chat.
Solving user problems and providing technical support.
Monitoring and logging user requests in the system.
Collaborate with other teams to effectively resolve player's issues.
Maintaining a high level of player's satisfaction through professional communication.
Timely and accurate information to the player about the company's services.

Qualifications and Requirements:

Excellent communication skills, both verbal and written.
Experience working with customers or in a call center is an advantage.
Basic/working personal computer knowledge and MS Office package.
Ability to solve problems and work under pressure.
Knowledge of English is required and Russian is a plus.

What we offer:

Competitive salary with possibility of performance based bonus.
Working in a dynamic and supportive team.
The possibility of professional development and career advancement.
Flexible working hours (shift work).
Provided training and skills development training.
Private health insurance + fitness pass.
Friendly working environment with modern office space in New Belgrade.

If you are ready to become part of our dynamic team and contribute to improving the user experience, we invite you to apply. We look forward to meeting you and considering your application for this exciting position at Argo Investments doo Belgrade.

IMPORTANT NOTE: Please send your CV ONLY in English.