OMA Adriatic, a part of OMA Emirates Group, is an established 100% subsidiary company for the markets of Adriatic and South Eastern European regions, with a reach to other globally assigned accounts. OMA Adriatic is committed to provide cutting edge technology solutions in the area of Card personalization, Payment Issuance, Payment Acquiring Systems and Value Added Services based upon Card & NFC technology (loyalty programs, gift programs, E-Insurance, E-Wallet Application and many more), as well as the expansion of the POS Network Services.

We are looking for:

Call Centar Agent

Belgrade

JOB DESCRIPTION

• Determines requirements by working with customers
• Answers inquiries by clarifying desired information, researching, locating, and providing information
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Fulfills requests by clarifying desired information; completing transactions, forwarding requests
• Sells additional services by recognizing opportunities to up-sell accounts, explaining new features
• Maintains call center database by entering information
• Keeps equipment operational by following established procedures, reporting malfunctions
• Updates job knowledge by participating in educational opportunities
• Enhances organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments
• Generates daily reports as required
• Reference: 7ARn5MUP7uqjgArWcAD9HhMOCjyANnG5z_KnIvaA7BI.

REQUIREMENTS

• High school or bachelor degree
• Previous experience in a similar position is a strong advantage
• Proven track record in Sales or Customer Care area
• Positive attitude
• The ability to independently perform tasks in the field
• Proactive and Dynamic with customer centric approach
• Communication skills and the ability to develop partnerships with clients

WE OFFER:

• Working in a dynamic environment allows to freely express opinions, ideas and inspire new ways of doing things
• Competitive terms and conditions
• Be part of a highly competent and collaborative environment
• Stimulating compensation package based
• Modern business facilities and professional environment
• International career opportunities

Please note:

• We will only consider applications submitted in English. This position requires work in shifts, on weekends and holidays

Deadline for applications: 10.10.2017.