Customer Care Specialist (US work hours)

CompStak envisions a commercial real estate industry in which accurate and transparent data leads to better, faster deals for everyone. We gather critical information that is hard to access, then make it instantly and seamlessly available to our platform members.
 
Location: Belgrade (Currently, we are three days per week in the office, subject to change)
Work hours: Mon - Fri 2-10pm Belgrade time

We're looking for a Member Experience Associate to join the Exchange Team at CompStak to help deliver outstanding support to our growing community of members. This position will be responsible for providing timely, empathetic, and solution-oriented assistance via chat and email, ensuring each interaction reflects our commitment to exceptional service. The role offers the opportunity to collaborate across teams, build deep product knowledge, and contribute to the continuous improvement of our support processes. This is an excellent opportunity for anyone who is passionate about helping others, thrives on clear communication, and is eager to make a meaningful impact on the member experience at CompStak.

What You’ll Do

• Provide timely and empathetic support to members via chat and email (no phone communication)
• Guide users through our platform and help resolve issues related to account activity
• Create and inform the Exchange and Enterprise teams of customer service tactics and best practices, including reporting
• Maintain a high level of product knowledge to confidently assist platform members
• Identify trends in member feedback and contribute ideas for improving our processes and tools
• Reference: IDXGoKWvFzHJumo6tVb4sDsrSPJIrmDkopi0_6M1618.

What We’re Looking For

• 1-2 years of experience in a customer-facing or support role
• Excellent written English communication skills - clear, concise, and friendly
• Tech-savvy and familiar with HubSpot, Salesforce or similar platforms
• Experience with Userflow software is a BIG plus
• Comfortable working in a fast-paced environment and switching between different support cases
• A team player with a proactive and problem-solving mindset

We Offer

• 25 days off per year: 21 days of vacation, plus additional day for Slava, non-working Serbian holidays, 3 days of 100% paid sick leave
• You are covered with private health insurance, a package that will cover all your needs
• We cover maternity and pregnancy leave with 100% of your earnings
• Employee stock options
• FitPass and Rezilient platform because we care for your wellbeing as well
• Quarterly activity and events budgets for each team and yearly company-wide team building trip
• Numerous perks in the office (Sweet Wednesday, Thursday office lunch, Movie nights…)