Customer Care Contact Center Agent for the Danish Market

Hisense Europe Customer Care Centar DOO Beograd is looking for a new colleague in the Aftersales department for the position of Customer Care Contact Center Agent for the Danish markets.

Seize this opportunity and join us!

Conditions and necessary skills:

• Minimum high school diploma;
• Minimum 24 months of work experience in similar positions;
• Proficiency in the Danish language (native-level speaker);
• Computer literacy and familiarity with MS Office software package;
• Communication skills, accuracy, reliability, professionalism;
• Organizational skills and the ability to work effectively in a team;
• Customer-oriented;
• Strong understanding of the industry.
• Reference: yr3jAYBUbXYz-PykcVzGFQM1s28KILRFa1hK-sLX7GU.

Job Description - Customer Contact Center Agent:

• Answering phone calls for the specified markets;
• Resolving customer complaints and claims for the specified markets;
• Entering complaints into the Service application;
• Providing information to users regarding device features and operation, promotions and marketing campaigns;
• Monitoring and processing official emails (complaints, claims, etc.);
• Performing other operational tasks as instructed by the immediate supervisor.

Benefits:

• Possibility of remote work with full-time hours;
• Permanent employment contract;
• Competitive salary;
• Training and development program designed to improve skills;
• Complete work equipment provided;
• Stimulating bonuses and incentives;
• Opportunities for career advancement.

Eligible and interested candidates can send their application to:

Hisense Europe Customer Care Centar DOO Beograd
Narodnog Fronta 25a,
21000 Novi Sad
or electronically.

Only shortlisted candidates will be contacted.